For information about the preventative measures being taken at Manitoba Liquor Marts, the Casinos of Winnipeg, Manitoba's VLT network, cannabis retailers, and lottery ticket retailers please click below:
Updated June 8, 2020
In a few short weeks, the COVID-19 outbreak has changed how we live, interact with friends and family, and shop in retail stores. When visiting your local Liquor Mart, here’s what you can expect:
Please visit liquormarts.ca/hours to check the hours of your local Liquor Mart.
We are following the latest public health orders to ensure two metres, or six feet, of physical space between individuals at all times.
Based on these guidelines and the square footage of each Liquor Mart, the number of customers and staff allowed in the store at any one time will vary depending on the overall size, with the largest store not having more than 40 people in it at a time, while smaller Liquor Marts will have fewer.
To ensure appropriate social distancing is being followed:
For the protection of our employees, plexiglass shields have been installed at all Liquor Marts across Manitoba.
Please be ready to show your AIR MILES card as scanning will take place through the shield. The same goes if you appear under the age of 25 and need to show us your ID (age verification at those Liquor Marts currently without controlled entrances). And while we are happy to provide you with a recyclable paper bag or cardboard box, you will be required to pack your own items.
We have increased the scope and intensity of our cleaning procedures in Liquor Marts. The guards working at stores with controlled entrances are cleaning and disinfecting their gloves, equipment and pass-through slot before serving the next customer:
We have assigned extra cleaning staff from the Casinos of Winnipeg to assist with the increased cleaning duties in stores. In addition, at all Manitoba Liquor Marts, the following measures are in place:
Effective June 8, 2020, all Liquor Marts are accepting in-store product returns once more. Please bring your item(s) to be returned along with the applicable receipt(s). Returns on purchases made between February 8 and June 8, 2020 will be honoured with proof of purchase.
*Licensees should email email@example.com for more information about processing product returns during the COVID-19 pandemic.
For products purchased after June 8, 2020, customers may return any unopened product for refund, providing:
If you have questions about our Product Return Policy, please contact us.
Manitoba Liquor & Lotteries continues to closely monitor this evolving situation. We have been diligent in following all Manitoba Health and Public Health Agency of Canada guidelines, implementing preventative measures designed to keep our customers and employees safe while reducing the spread of COVID-19. The health and well-being of our customers and employees has, and will remain, our top priority.
Manitoba Liquor & Lotteries has always believed in providing our customers with honest and accurate information. In these uncertain times, this has never been more important, even when the news we are sharing is difficult.
An employee at our Garden City Liquor Mart (915 Leila Avenue) has notified us that they have been tested for COVID-19 and that initial test results are positive for the virus. They are currently self-isolating at home, and we send them our well wishes for a full recovery.
If you visited the Garden City Liquor Mart between Wednesday, March 25 and Saturday, March 28 and have COVID-19 related symptoms, please self-isolate and call Health Links-Info Santé at 204-788-8200 or toll-free at 1-888-315-9257 for further advice on the need for testing or other measures. If you do not have COVID-19 related symptoms, please continue to self-monitor. An online self-assessment tool is also available to help you determine if you should contact Health Links or seek other medical advice in the future.
Manitoba Liquor & Lotteries is committed to the safety and well-being of our customers and employees. Once we were informed of this news, we reached out to the Public Health Authority who advised us they are conducting a full contact investigation that will determine if any additional individuals will need to self-isolate. We also immediately closed the Garden City Liquor Mart for a deep and thorough sanitization and disinfection, over and above the cleaning protocols already in place due to the COVID-19 outbreak.
At Liquor Marts, we have been diligent in implementing preventative measures recommended by Manitoba Health and the Public Health Agency of Canada to reduce the spread of COVID-19, including enhanced cleaning and social distancing procedures. Plexiglass shields are also in the process of being installed at all Manitoba locations.
Thank you and please take care.
President & CEO
Manitoba Liquor & Lotteries
Posted April 1, 2020
Earlier today, Manitoba Liquor & Lotteries was notified by an employee at our Garden City Liquor Mart that they had been tested for COVID-19 and that initial test results have been positive for the virus.
The employee last worked in-store on Saturday, March 28, 2020. They are currently self-isolating and resting at home, and we wish them a full recovery.
Manitoba Liquor & Lotteries has already been in touch with the public health authority who will conduct a thorough contact investigation which will determine if any additional employees or customers will need to self-isolate. We are also reaching out to customers who shopped in store to ensure they are aware of this developing situation.
If you attended the Garden City Liquor Mart recently and think you may have COVID-19 related symptoms, please self-isolate and contact Health Links (204-788-8200 or 1-888-315-9257) for further advice on the need for testing.
The Garden City Liquor Mart is currently closed for a deep and thorough sanitization, over and above the cleaning protocols already in place due to the COVID-19 outbreak. As a precautionary measure the
Main & Pritchard Liquor Mart was also closed for additional cleaning as an employee at that location had been in contact with the presumptive-positive individual.
Manitoba Liquor & Lotteries has been diligent in implementing the preventative measures recommended by Manitoba Health and the Public Health Agency of Canada to reduce the spread of COVID-19, including enhanced cleaning and social distancing measures. We also continue to look for ways to make our environments safer for employees and customers, including the ongoing installation of plexiglass shields at the point of sale in all Liquor Marts. Information on these measures can be found at MBLL.ca/COVID-19 and at LiquorMarts.ca/COVID-19.
Posted March 30, 2020
Manitoba Liquor & Lotteries continues to follow Manitoba Health and Public Health Agency of Canada guidelines of Canada in respect to social distancing.
In Manitoba Liquor Marts, we are following the latest public health orders to retailers (such as Liquor Marts, grocery stores, and pharmacies) to ensure two metres, or six feet, of physical space between individuals at all times.
Based on these guidelines and the square footage of each Liquor Mart, the number of customers and staff allowed in the store at any one time will vary depending on the overall size, with the largest store not having more than 40 people in it at any one time, while smaller Liquor Marts will have fewer people allowed in at a time.
To ensure appropriate social distancing is being followed;
Thank you for your cooperation and understanding as we roll out these new measures.
Posted March 27, 2020
To our Liquor Mart customers,
We are living in unprecedented times.
The COVID-19 outbreak has impacted our world in a way which was unfathomable not that long ago. Over the past two weeks, how we live, work and interact with family and friends has changed dramatically. Even a task as routine as shopping has become an atypical experience.
We would like to assure you that although we have made the decision to reduce our operating hours to align with other retailers, our Liquor Marts remain open and ready to welcome you. We have implemented numerous social distancing and cleaning protocols and are following Manitoba Health and Public Health Agency of Canada guidelines to keep our employees and customers safe by reducing the risk of spreading COVID-19. While you’re visiting your local Liquor Mart, this will impact you in the following ways:
Most importantly, just as we have asked our employees to stay home if they are unwell, if you are feeling ill, or showing any symptoms, we ask that you refrain from visiting our stores. During this critical time, we all must rely on each other to use our best judgment.
We also want to take this opportunity to thank our incredible Liquor Mart staff for the dedication they have shown as they keep our stores up and running during this busy and uncertain time. Their perseverance and professionalism are testaments to our ongoing commitment to serving all Manitobans safely and responsibly. If you see one of our employees or a customer going above and beyond, please take a moment to share it with us at firstname.lastname@example.org. We would love to know about it.
We know that these are challenging times for us all. We thank all our Liquor Mart customers for their patience and courtesy and will provide any updates as the situation evolves.
Manny Atwal, President & CEO
Robert Holmberg, Executive Vice President, Liquor Operations
Manitoba Liquor & Lotteries
Updated April 9, 2020
Q. Can I cash in my slot machine ticket?
A. Slot machine tickets may only be redeemed in-person once our casinos have reopened.
Q. What if my slot machine ticket expires during the closure?
A. If your ticket expired during the closure it will still be honoured once our casinos have reopened.
Q. Can I cash in my casino chips?
A. Casino chips may only be redeemed in-person once our casinos have reopened.
Published March 31, 2020
Manitoba Liquor & Lotteries has been notified by the Public Health Authority that an individual who has tested positive for COVID-19 visited the Club Regent Casino 14 days ago on March 16, between 1:00 and 4:00 p.m.
If you attended Club Regent Casino during this timeframe and have COVID-19 related symptoms, please self-isolate and contact Health Links (204-788-8200 or 1-888-315-9257) for further advice on the need for testing.
Liquor & Lotteries is working to identify casino employees who worked during this timeframe and may have had close contact with this individual. Club Regent Casino was closed at end of day on March 17, 2020.
Liquor & Lotteries is continuing to follow all provincial and national public health orders and recommendations including social distancing guidelines, enhanced cleaning, and limiting instances of close contact in Liquor Marts, among others.
Our focus remains on the health and safety of our employees and customers as we work through these uncertain times.
Updated March 18, 2020
The Casinos of Winnipeg and Shark Club Gaming Centre are now closed until further notice. PlayNow.com remains open for people who would like to play online.
Our focus remains on the health and safety of our customers and employees as we navigate these unprecedented times.
Thank you for your patience and understanding.
Published June 19, 2020
Manitoba's VLT network was shut down April 1, 2020 in accordance with Manitoba Public Health to help reduce the spread of COVID-19.
Manitoba Liquor & Lotteries has reopened the VLT network in accordance with the Manitoba government’s Restoring Safe Services Phase 3 plan, to be implemented on June 21, 2020.
When the VLT network reopens, some VLTs will remain turned off to meet social distancing requirements. Once operational, VLTs are to be cleaned by site staff after each player’s use.
Our focus remains on the health and safety of our patrons and business partners as we work through these uncertain times. Manitoba Liquor & Lotteries cares about the communities in which we live and serve. We encourage all our customers and guests to help us reduce the risk of infection by following the guidelines outlined by the Public Health Agency of Canada:
If you have questions about redeeming your VLT tickets, please refer to the accordion below.
Thank you for your patience and understanding.
Published April 28, 2020
With VLT sites shut down across Manitoba, we recognize you may have questions about how to redeem VLT tickets before they expire. To redeem your ticket(s), please follow these steps:
You may also choose to wait until VLT locations reopen to redeem your ticket, if the ticket hasn’t expired.
If you have more questions about redeeming your VLT tickets, please send us a message.
Published April 9, 2020
In support of the Province of Manitoba’s effort to reduce the spread of COVID-19, all cannabis retailers in the province must suspend all customer returns effective immediately.
Updates on the status of this suspension will be posted to MBLL.ca/COVID-19.
Customers with a product that they believe may be a safety concern should contact the manufacturer.
Contact information is located on the product package.
Updated June 9, 2020
Lottery retailers are private businesses, and we support their choices to reduce hours, close temporarily, and/or to implement social distancing protocols at their locations. Lotto Spot retail locations that choose to continue offering their services do so as permitted by Manitoba Health.
Western Canada Lottery Corporation’s Winnipeg prize office is open for prize claim by appointment only. A health screening and other safety measures are in place.
Lottery prizes up to $1,000 can still be claimed at lottery retailers offering this service. Check with the retailer to ensure they have sufficient cash on hand to pay the prize.
Winners of prizes over $1,000 can be claimed by mailing the ticket in for claim.
The prize claim deadline for printed tickets (purchased at Lotto Spot) that would have expired March 17-September 17, 2020, has been extended.
Visit WCLC's website for more information on about prize claims and more during the COVID-19 pandemic.
Yes, there are alternatives available for you to buy lottery tickets while maintaining distance and isolation:
WCLC offers a Subscription program for draw based games like Lotto Max and Lotto 6/49.
You can also play lottery games like Lotto Max and Lotto 6/49 online at PlayNow.com.
Sport Select games have been impacted by the cancellation of sporting events. However, other draw-based games are still available.
Lottery tickets can still be checked at a lottery retailer if they are still operating. However, your availability to check lottery tickets at retail locations may be impacted at this time. If you are staying home, there are still ways you can check your tickets:
Manitoba Liquor & Lotteries cares about the communities in which we live and serve. We encourage all our customers and guests to help us reduce the risk of infection by following the guidelines outlined by the Public Health Agency of Canada: