Coronavirus COVID-19 Preparedness

As a courtesy to our customers, and while supplies last, Manitoba Liquor & Lotteries will provide a disposable mask to you, free of charge, when you enter a Liquor Mart without a mask.

At stores with controlled entrances, the security guard will sanitize both sides of the pass-through tray and then pass you a face mask. At stores without a controlled entrance, employees will provide you with a mask if needed. There is sanitizer available for you to use just inside the store entrances.

We strongly encourage you to bring your own mask on your next visit.

Face masks are now mandatory for anyone entering a Liquor Mart. Unfortunately, disposable masks are only available while supplies last. If you do not have a face mask with you, you will not be permitted to enter and shop in our stores. We strongly encourage you to bring your own mask on your next visit.

We understand that some customers are unwilling to wear face masks for a variety of reasons. For the health and safety of our employees and customers, everyone entering a Liquor Mart is required to wear a face mask. If you aren’t wearing an effective face covering, you will be denied entry.

Did you know?

From beer vendors to specialty wine stores, Manitoba has a number of public and private liquor retailing options. If you are in Winnipeg or Brandon, you may want to consider trying our home delivery service. We also offer click & collect at select Winnipeg Liquor Marts. Alternatively, consider enlisting a friend or family member to pick up your order for you.

We recognize and respect that some people are unable to wear a face mask for medical reasons. Instead, you are welcome to wear a face shield as an alternative to a face mask. A proper face shield should cover your nose, mouth and chin.

If you are unable to wear a face mask or a face shield, then unfortunately, we will be unable to serve you in-store. For the safety and health of staff and customers, you must wear a face covering to enter and shop in our stores. If you are unable wear a face mask or shield, you may want to ask a family member or friend to shop for you, or try our home delivery or click & collect services in Winnipeg. You may also want to consider visiting some of Manitoba's other private liquor retailing options.

Thank you for your understanding. We are sorry for the inconvenience.

As per public health guidelines, you will be asked to briefly remove or lower your mask so that we can confirm your identification and that you are over 18 years old. If you refuse to remove or lower your mask, you will not be allowed to enter the Liquor Mart.

Hand sanitizer is available in the Liquor Mart vestibule for you to use before and after you touch your mask. You can adjust, lower or remove your mask without compromising its integrity by using the ear loops or ties. Try to avoid touching your face, eyes and mouth when removing or lowering your face mask.

If you are asked to remove your mask at the point of sale for age verification, ask the Liquor Mart representative for some hand sanitizer before and after you touch your mask. If you decline to remove your mask, service will be refused.

Did you know?

This Liquor Mart policy of not covering your face while in our stores has been in place for many years. It has always applied to anything covering your face like Halloween masks, balaclavas, large scarves, hoods, motorcycle helmets, and religious face coverings, and now it also applies to personal protective equipment like face masks.

By briefly lowering or removing your mask, you help us make sure the person trying to enter our store matches the identification they have presented, reducing the risk that a thief could use stolen identification to enter a Liquor Mart to commit a crime.

Liquor Marts are not alone in asking for face coverings to be briefly lowered or removed for the purpose of identification. Retail operations, such as cannabis stores, as well as the Winnipeg Richardson International Airport (pre-boarding), also require the brief removal of masks for this same reason.

Manitoba Public Health has indicated that people can temporarily remove their mask while in an indoor public place to establish their identity.

For the safety and health of all customers and staff, you must wear a proper face mask while shopping at your local Liquor Mart. Non-medical disposable face masks are acceptable, as are reusable face masks. An effective reusable face mask must cover your nose, mouth and chin.

If you do not have a face mask on hand, a disposable mask will be provided, while supplies last, at no charge.

It’s also important to remember that wearing a mask does not replace physical distancing and hand hygiene requirements. Please maintain a distance of 2 metres/6 feet from others in the store whenever possible. Hand sanitizer is also available at all Liquor Marts for your use.

Hand sanitizer is available in the Liquor Mart vestibule for you to use before and after you touch your mask.

You can adjust, lower or remove your mask without compromising its integrity by using the ear loops or ties. Try to avoid touching your face, eyes and mouth when removing or lowering your face mask.

If you are asked to lower or remove your mask at the point of sale for age verification, ask the Liquor Mart representative for some hand sanitizer before and after you touch your mask.

The guards working at Liquor Marts with controlled entrances are cleaning and disinfecting their gloves, equipment and pass-through slot before serving the next customer:

• the guard's gloves are cleaned and disinfected after handling each customer's ID;
• the metal pass-through slot is cleaned with a hydrogen peroxide disinfectant after each customer;
• ID scanning equipment is wiped down after each use with a hydrogen peroxide disinfectant;
• the glass security partition is cleaned regularly; more often if customers have sneezed, coughed, etc. within the space.

Public health guidelines recommend non-medical face coverings where proper physical distancing cannot be maintained. For this reason, we have implemented staggered customer entry to ensure that proper social distancing requirements are maintained within the vestibule.

If you are concerned that proper protocols are not being followed at the controlled entrance, please speak with the store manager.

From beer vendors to specialty wine stores, Manitoba has a number of public and private liquor retailing options. You may also want to consider giving our home delivery or click & collect services in Winnipeg a try. Place and pay for orders online and have it delivered right to your door. Delivery service is available in Winnipeg and Brandon only. If possible, you may prefer to enlist a friend or family member to pick it up for you.

Those who are visibly ill will not be permitted access. You require:

• Official proof of immunization
• Valid matching identification
• Appropriate face covering
• Event ticket

Yes, in accordance with Manitoba Health, Public Health orders, all Club Regent Event Centre guests must present official proof of immunization and valid matching ID to enter the Event Centre. Out-of-province customers must provide official proof of immunization and matching valid ID from their province or state.

In most cases, proof would be a Manitoba COVID-19 Immunization Card (physical card, or digital card on your phone) or a printed copy of the QR code. Details on Manitoba COVID-19 Immunization Cards, including how to register, can be found here.

Fully vaccinated Manitobans are encouraged to use their COVID-19 Immunization Card, as it only gives the personal health information necessary to enter the Club Regent Event Centre. Another form of official proof of COVID-19 immunization is the Government of Manitoba COVID-19 Immunization Record from the Shared Health COVID-19 online results display. Out of province guests who qualify as fully vaccinated must provide official proof of COVID-19 immunization and matching valid identification from their province or state.

No. We are required to follow the Manitoba Public Health order that stipulates customers must present proof that they are fully immunized.

There are several types of single IDs that can help confirm official proof of vaccination. Examples include:

• Driver’s Licence
• Manitoba Identification Card
• Secure Certificate of Indian Status
• Passport
• Canadian Armed Forces ID
• Two additional forms of valid ID may also be used to confirm official proof of vaccination
• Please note that the Casinos of Winnipeg Club Card cannot be used as a single source of ID

In accordance with the Manitoba Public Health order, masks are required for anyone visiting the Club Regent Event Centre.

Patrons must wear their face covering at all times except under the following conditions:

• While eating/drinking, face covering can be removed. When finished eating/drinking, face covering must be placed back on.
• Face covering must also be worn while moving around the venue,
• Face coverings must be worn safely (e.g. not impair vision, etc.), appropriately fitted, worn over the mouth, nose and chin without gaping at all times.

Please be aware that when you enter the Event Centre. you will be asked to briefly lower your mask so we can make sure you match your photo ID, and that you are over the age of 18. Hand sanitizer is available for your use before and after you remove your mask.

Upon entering the building, guests will proceed through immunization validation. Once confirmed, they will proceed to security screening and ticket scanning at the Club Regent Event Centre entrance.

Club Regent Event Centre concerts are all-ages, unless otherwise indicated. Please refer to the Casinos of Winnipeg concert event listings on www.casinosofwinnipeg.com to confirm specific event age restriction, or recommendation information. Guests may be asked to produce ID for age restricted shows. Guests who cannot produce government issued photo ID when requested will be denied entry to the event and a ticket refund will not be issued.

Concert customers under 18 years of age must enter and exit the Event Centre via the north Event Centre entrance or through the Club Regent hotel link.

Minors between the ages of 12-17 are required to be fully vaccinated. Children under 12 are not required to have an Immunization Card but are required to be accompanied by an adult who carries one. Minors over the age of five (5) will be required to wear a mask. Please refer back to this page for future updates.

Proof of vaccination is not required for Club Regent Event Centre employees. We strongly recommend and support all Manitoba Liquor & Lotteries employees in getting vaccinated against COVID-19.

As per the Manitoba Public Health order, the Club Regent Event Centre will be operating at full capacity to fully vaccinated ticket holders.

Yes. Refunds for rescheduled shows are available via point of purchase until 30 days prior to the new show date.

You will be required to pass through COVID-19 screening protocols and show proof of immunization to access the casino box offices.

As a courtesy to our customers, and while supplies last, Casinos of Winnipeg and the Shark Club Gaming Centre will provide you with a free disposable mask. We strongly encourage you to bring your own mask on your next visit.

When sitting in our restaurants, you will be able to remove your mask for the purposes of eating and drinking. You will be able to temporarily lower your mask to eat or drink while sitting at a slot machine. Otherwise, you will be required to have your mask fully covering your nose and mouth while moving around the casino and playing slot machines.

Wearing a mask is only one of many safety measures we have in place for your protection. While you may be 2 metres / 6 feet away from another player, other patrons may pass by while you are playing who are not always a safe social distance. For your safety and the safety of others we require masks to be worn throughout the casino except as previously noted in the exception above.

We understand that some people are unwilling to wear face masks for a variety of reasons. However, for the health and safety of our employees and customers, everyone entering the Casinos of Winnipeg or the Shark Club Gaming Centre is required to wear a face mask. If you are not wearing an effective face covering, you will be denied entry.

For the safety and health of all customers and staff, you must wear a proper face mask while visiting the Casinos of Winnipeg and Shark Club Gaming Centre. Non-medical disposable face masks are acceptable, as are reusable face masks. An effective reusable face mask must cover your nose, mouth and chin.

If you do not have a face mask on hand, a free disposable mask will be provided, for a limited time. We strongly encourage you to bring your own mask for your next visit.

It’s also important to remember that wearing a mask does not replace physical distancing and hand hygiene requirements. Please maintain a distance of 2-metres / 6-feet from others in the casino whenever possible. Hand sanitizer is also available throughout the casino for your use.

We recognize and respect that some people are unable to wear a face mask for medical reasons. If this is your case, you are welcome to wear a face shield as an alternative. An Operations Manager may wish to discuss your situation with you before entering the casino. Please bring your own face shield.

A proper face shield must cover your nose, mouth and chin.

If you are unable to wear a face mask or a face shield, for the safety and health of our staff and customers you will be denied entry.

As per public health guidelines, you will be asked to briefly remove or lower your mask so that we can confirm your identification and that you are over 18 years old. If you refuse to remove or lower your mask, you will be denied entry.

Hand sanitizer is available for you to use before and after you touch your mask. You can adjust, lower or remove your mask without compromising its integrity by using the ear loops or ties. Try to avoid touching your face, eyes and mouth when removing or lowering your face mask.

If you have a safety concern about improper mask usage, please see one of our casino employees who will bring your concern to the attention of a member of our Security Team or an Operations Manager.

Please keep in mind that wearing a face mask does not replace physical distancing requirements and regular hand hygiene recommendations. Casino customers and employees are reminded to maintain a 2-metre / 6-foot distance from each other whenever possible.

Yes, in accordance with Manitoba Public Health orders, all casino and Shark Club Gaming Centre customers must present official proof of immunization and valid matching ID to enter the casino. Out-of-province customers must provide official proof of immunization and matching valid ID from their province or state.

In most cases, proof would be a Manitoba COVID-19 Immunization Card (physical card, or digital card on your phone) or a printed copy of the QR code. Details on Manitoba COVID-19 Immunization Cards, including how to register, can be found here.

Fully vaccinated Manitobans are encouraged to use their COVID-19 Immunization Card, as it only gives the personal health information necessary to enter the casino. Another form of official proof of COVID-19 immunization is the Government of Manitoba COVID-19 Immunization Record from the Shared Health COVID-19 Online Results Display. Out of province guests who qualify as fully vaccinated must provide official proof of COVID-19 immunization and matching valid identification from their province or state.

No. We are required to follow the public health order that stipulates customers must present proof that they are fully immunized.

You require:

• Official proof of immunization
• Valid identification
• Face masks are mandatory for all customers visiting the Casinos of Winnipeg and Shark Club Gaming Centre.

There are several types of single IDs that can help confirm a customer’s official proof of vaccination.
Some types include these valid ID:

• Driver’s licence
• Manitoba Identification Card
• Secure Certificate of Indian Status
• Passport
• Canadian Armed Forces ID

Two or more other valid ID may also be used to confirm a customer’s official proof of vaccination.
The Club Card cannot be used as a single source of ID.

Proof of vaccination is not required for our casino employees to return to work, although we strongly recommend and support all Liquor & Lotteries employees in getting vaccinated against COVID-19. Employees may be asked to show their immunization record if they are seeking an exemption from isolation requirements in certain circumstances.

Face masks are mandatory for all customers visiting the Casinos of Winnipeg and Shark Club Gaming Centre.

Please be aware that when you enter the casino/gaming centre, you will be asked to briefly lower your mask so we can make sure you match your photo ID, and that you are over the age of 18. Hand sanitizer is available for your use before and after you remove your mask.

Face masks remain mandatory for all employees of Manitoba Liquor & Lotteries.

Casino customers and employees are also reminded to maintain a 2-metre / 6-foot distance from each other whenever possible.

We will only be doing contact tracing for customers who visit our casino restaurants and lounges.

Casinos are able to operate at 100 per cent capacity under the public health order. We will not be posting an exact number of occupants regarding casino capacity.

Live table games are anticipated to reopen on Sunday, August 22. There will be several higher-limit table games offered at both Club Regent and McPhillips Station Casinos including Blackjack, Double Deck Blackjack, Roulette, Baccarat, and Ultimate Texas Hold‘em Progressive. Club Regent will also feature EZ Pai Gow Poker. Lower limit table games will be available through our new Stadium Gaming offering.

Live table games and dealer assist stadium gaming will operate:

• Sunday thru Thursday – 2 pm to midnight
• Friday and Saturday – 4 pm to 2 am

As physical distancing will not always be possible at table games, and chips and cards are frequently touched, players must wear a mask and sanitize their hands before being allowed to play at a table. There will be hand sanitizer stations and antibacterial-wipes strategically placed to encourage use at table games. Customers can request that an employee sanitize their area before they play.

All table games dealers will be required to wear masks, a face shield may be worn in addition to a mask at the dealer’s discretion. Dealers must sanitize their hands when entering the pit and frequently during their shift to assist in prevention and reduction of exposure to germs and viruses that may be on surfaces. In addition, all customers entering our casinos must show official proof of vaccination.

With the lifting of Public Health restrictions physical distancing is no longer mandated, but we are still strongly encouraging this practice with our staff and customers wherever possible. Currently, our facilities are only accessible to customers who are fully immunized and for these reasons we are proceeding with the reopening of table games.

Because the nature of table games requires customers and staff be in closer proximity to make the games enjoyable and operationally feasible, physical distancing cannot be easily maintained. For this reason, we are implementing specific safety and health control measures including, mandatory mask wearing by customers and staff as well as hand sanitization before being allowed to play at a table.