Coronavirus COVID-19 Preparedness
For information about the preventative measures being taken at Manitoba Liquor Marts, the Casinos of Winnipeg, Manitoba's VLT network, cannabis retailers, and lottery ticket retailers please click below:
Jump to: | Liquor Marts | Casinos of Winnipeg | Video Lotto | Cannabis | Lottery |
COVID-19 Tracker
Manitoba Liquor & Lotteries is committed to the health, safety and well-being of our employees, customers, and communities.
Since the onset of the pandemic, we have been diligent in following Public Health guidelines to reduce the spread of COVID-19, including enhanced cleaning, mandatory masks, social distancing, hand hygiene protocols and sanitization and disinfection procedures. Our employees are also required to self-screen for signs of COVID-19 before reporting for work; if they are feeling at all unwell, they must stay home.
We believe in being transparent with our customers and employees. When we are notified of positive cases of COVID-19 in our Liquor Marts, Casinos or Gaming Centre, and where there is a risk that customers may have been exposed, we will provide updated information on the tracker below. Please note that out of respect and confidentiality for our employees and colleagues, no personal information will be shared.
We all must do our part to help stop the spread of COVID-19. If you have been exposed to the virus, please self-monitor for COVID-19 related symptoms. If you develop symptoms, immediately self-isolate and contact Health Links (204-788-8200 or 1-888-315-9257) for further advice on the need for testing.
| Date posted | Location | Details |
|---|---|---|
| December 29, 2020 | Transcona Square Liquor Mart 3-620 Kildare Ave |
The employee last worked on Sunday, December 27 between 2:15 p.m. and 6:15 p.m. which, based on what we know about this virus, would have been during their period of communicability. The employee was not symptomatic at the time but developed symptoms following their last shift. |
| December 24, 2020 | Bunn's Creek Liquor Mart 2001 Henderson Hwy. |
The individuals, who have since tested positive for COVID-19, were at the Bunn’s Creek Liquor Mart in the early mornings on Sunday, December 20, Monday, December 21, and Tuesday, December 22. While in the store, the individuals practiced proper mask use and social distancing. |
| December 16, 2020 | Liquor Mart Shop Online 1000 King Edward St. |
This employee handled a portion of our Shop Online delivery and Click & Collect orders delivered on Saturday, December 12 and Monday, December 14. The employee, who did not have symptoms while at work, wore a mask and followed all hand hygiene and social distancing protocols in place during their shift. Manitoba Public Health has advised the risk of transmission is low. |
| December 14, 2020 | Liquor Mart Shop Online 1000 King Edward St. |
This employee handled a portion of our Shop Online delivery and Click & Collect orders processed between Thursday December 10 and Friday December 11. The employee, who did not have symptoms while at work, wore a mask and followed all hand hygiene and social distancing protocols in place during their shift. Manitoba Public Health has advised the risk of transmission is low. |
| December 2, 2020 |
Liquor Mart Shop Online |
Last week, this employee assisted in preparing fewer than five (5) of the approximately 165 online delivery orders for public customers that were delivered on Monday, November 30. The employee has since tested positive for COVID-19.
We are directly notifying all customers who received a delivery order on Monday, November 30 as we are unable to identify exactly which cases were handled by the employee. The employee, who did not have symptoms while at work, wore a mask and followed all hand hygiene and social distancing protocols in place during their shift. |
| December 1, 2020 | St. Vital Square Liquor Mart 827 Dakota St. Fort Richmond Liquor Mart 2851 Pembina Hwy |
The employee worked at these two locations on the following days, which would have been during their period of communicability. The employee was not symptomatic during their shifts.
|
| November 22, 2020 | Grant Park Liquor Mart Grant Park Shopping Centre 1120 Grant Ave, Winnipeg |
The employee was at work on the following days, which would have been during their period of communicability. During their last shift they developed minor symptoms.
|
| November 22, 2020 | Steinbach Liquor Mart 118 Pth 12 North - Unit A, Steinbach |
The employee was last at work on the following days, which would have been during their period of communicability. Although they did not have symptoms while at work, they became symptomatic shortly thereafter.
|
| November 12, 2020 | Steinbach Liquor Mart 118 Pth 12 North - Unit A, Steinbach |
The employee last worked Monday, November 9, 2020 between 11:00 a.m. and 3:00 p.m. and Tuesday, November 10, between 2:00 p.m. and 8:00 p.m. During their last shift they developed minor symptoms. They were adhering to safety protocols including mask use, hand hygiene and social distancing. |
| October 19, 2020 | Kenaston Liquor Mart 1650 Kenaston Blvd, Winnipeg |
During their communicable period for COVID-19, the employee was at the Kenaston Liquor Mart on October 14, 2020 between 2:15 p.m. and 10:15 p.m. They are currently self-isolating. |
| September 18, 2020 | McPhillips Station Casino | Manitoba Liquor & Lotteries was notified by Public Health website of a reported COVID-19 case from a patron who visited McPhillips Station Casino on Monday, September 7, between 11:45 am and 1:15 pm. Public Health has deemed the case to be a low risk due to casino safety protocols and the patron’s reported wearing of a mask during their visit. If you were in the casino that day, we recommend you self-monitor for the next four days to meet the 14-day self-monitoring requirement. |
| September 18, 2020 | McPhillips Station Casino | Manitoba Liquor & Lotteries became aware of a notice on the Public Health website of a reported COVID-19 case at McPhillips Station Casino on Saturday, September 5, between 10 pm and 11 pm. Patrons are recommended to self-monitor for the next three days to meet the 14-day self-monitoring requirement. |
| September 11, 2020 | Fort Garry Liquor Mart 1235 Pembina Hwy, Winnipeg |
The employee last worked on Saturday, September 5, between 11:45 a.m. and 9:15 p.m.; however, the team member was asymptomatic at the time and continues to exhibit no symptoms. They are currently self-isolating. |
| April 3, 2020 | Garden City Liquor Mart 915 Leila Ave., Winnipeg |
The employee last worked in-store on Saturday, March 28, 2020. They are currently self-isolating
PLEASE NOTE - It was later determined that the results of the employee’s COVID-19 test were a false positive and the individual did not have the virus. |
| March 30, 2020 | Club Regent Casino 1425 Regent Ave., Winnipeg |
Public Health Authority has advised that an individual who has tested positive for COVID-19 visited the Club Regent Casino 14 days ago on March 16, between 1:00 and 4:00 p.m. |
To our Liquor Mart customers:
Please be advised that in accordance with Public Health orders, non-liquor related accessories are not available for purchase at Liquor Marts in Flin Flon, The Pas and Thompson until further notice. Liquor products, gift bags/boxes, bitters, syrups, reusable bags and gift cards will continue to be available for sale.
Please be aware that anyone entering a Liquor Mart is required to wear a face mask. When you enter the store, you will be asked to briefly remove your face mask so we can make sure you match your photo ID, and that you are over the age of 18. Hand sanitizer is available in the vestibule for you to use before and after you remove your mask.
Did you know?
Asking customers to identify themselves as they enter our stores has proven to be an effective deterrent to the thefts and robberies we've experienced over the last two years. Over the past several months, we have gone from more than 400 thefts and robberies weekly down to fewer than a dozen. We have also had a positive response from both employees and customers who have indicated they feel safe working and shopping in a Liquor Mart again. Learn more about the anti-theft measures at Liquor Marts.
Face Mask FAQs
As a courtesy to our customers, and for a limited time, Manitoba Liquor & Lotteries will provide a disposable mask to you, free of charge, when you enter a Liquor Mart without a mask.
At stores with controlled entrances, the security guard will sanitize both sides of the pass-through tray and then pass you a face mask. At stores without a controlled entrance, employees will be stationed just inside the entrance to provide you with a mask if needed. There is sanitizer available for you to use just inside of the store entrances. Please note these disposable masks are only available while supplies last.
We strongly encourage you to bring your own mask on your next visit.
Face masks are now mandatory for anyone entering a Liquor Mart. Unfortunately, disposable masks are only available for a limited time and while supplies last. If you do not have a face mask with you, you will not be permitted to enter and shop in our stores. We strongly encourage you to bring your own mask on your next visit.
We understand that some customers are unwilling to wear face masks for a variety of reasons. For the health and safety of our employees and customers, everyone entering a Liquor Mart is required to wear a face mask. If you aren’t wearing an effective face covering, you will be denied entry.
Did you know?
From beer vendors to specialty wine stores, Manitoba has a number of public and private liquor retailing options. If you are in Winnipeg or Brandon, you may want to consider trying our home delivery service. Alternatively, consider enlisting a friend or family member to pick up your order for you.
We recognize and respect that some people are unable to wear a face mask for medical reasons. Instead, you are welcome to wear a face shield as an alternative to a face mask. A proper face shield should cover your nose, mouth and chin.
If you are unable to wear a face mask or a face shield, then unfortunately, we will be unable to serve you in-store. For the safety and health of staff and customers, you must wear a face covering to enter and shop in our stores. If you are unable wear a face mask or shield, you may want to ask a family member or friend to shop for you, or try our home delivery service. You may also want to consider visiting some of Manitoba's other private liquor retailing options.
Thank you for your understanding. We are sorry for the inconvenience.
As per public health guidelines, you will be asked to briefly remove or lower your mask so that we can confirm your identification and that you are over 18 years old. If you refuse to remove or lower your mask, you will not be allowed to enter the Liquor Mart.
Hand sanitizer is available in the Liquor Mart vestibule for you to use before and after you touch your mask. You can adjust, lower or remove your mask without compromising its integrity by using the ear loops or ties. Try to avoid touching your face, eyes and mouth when removing or lowering your face mask.
If you are asked to remove your mask at the point of sale for age verification, ask the Liquor Mart representative for some hand sanitizer before and after you touch your mask. If you decline to remove your mask, service will be refused.
Did you know?
This Liquor Mart policy of not covering your face while in our stores has been in place for many years. It has always applied to anything covering your face like Halloween masks, balaclavas, large scarves, hoods, motorcycle helmets, and religious face coverings, and now it also applies to personal protective equipment like face masks.
By briefly lowering or removing your mask, you help us make sure the person trying to enter our store matches the identification they have presented, reducing the risk that a thief could use stolen identification to enter a Liquor Mart to commit a crime.
Liquor Marts are not alone in asking for face coverings to be briefly lowered or removed for the purpose of identification. Retail operations, such as cannabis stores, as well as the Winnipeg Richardson International Airport (pre-boarding), also require the brief removal of masks for this same reason.
Manitoba Public Health has indicated that people can temporarily remove their mask while in an indoor public place to establish their identity.
For the safety and health of all customers and staff, you must wear a proper face mask while shopping at your local Liquor Mart. Non-medical disposable face masks are acceptable, as are reusable face masks. An effective reusable face mask must cover your nose, mouth and chin.
If you do not have a face mask on hand, a disposable mask will be provided, for a limited time, at no charge.
It’s also important to remember that wearing a mask does not replace physical distancing and hand hygiene requirements. Please maintain a distance of 2 metres/6 feet from others in the store whenever possible. Hand sanitizer is also available at all Liquor Marts for your use.
You can adjust, lower or remove your mask without compromising its integrity by using the ear loops or ties. Try to avoid touching your face, eyes and mouth when removing or lowering your face mask.
If you are asked to lower or remove your mask at the point of sale for age verification, ask the Liquor Mart representative for some hand sanitizer before and after you touch your mask.
- the guard's gloves are cleaned and disinfected after handling each customer's ID;
- the metal pass-through slot is cleaned with a hydrogen peroxide disinfectant after each customer;
- ID scanning equipment is wiped down after each use with a hydrogen peroxide disinfectant;
- the glass security partition is cleaned regularly; more often if customers have sneezed, coughed, etc. within the space.
Public health guidelines recommend non-medical face coverings where proper physical distancing cannot be maintained. For this reason, we have implemented staggered customer entry to ensure that proper social distancing requirements are maintained within the vestibule.
If you are concerned that proper protocols are not being followed at the controlled entrance, please speak with the store manager.
A reminder for our out-of-province visitors…
As per public health order, anyone arriving in Manitoba is required to self-isolate for 14-days upon arrival to help reduce the spread of COVID-19.
Travelers from British Columbia, Alberta, Saskatchewan, Yukon, Northwest Territories and Nunavut, as well as Northwestern Ontario (west of Terrace Bay) are exempt from self-isolation requirements, as are some specific professions (e.g. truckers, pilots, police).
Before visiting Manitoba Liquor Marts, please visit gov.mb.ca/covid19 for more information.
*Note the following announcement does not affect any of the changes in effect at stores within in the Prairie Mountain health region; see the accordions below for more information.*
Effective Thursday, September 10, Manitoba Liquor & Lotteries will require all customers to wear a mask when shopping at Manitoba Liquor Marts or visiting the Casinos of Winnipeg or Shark Club Gaming Centre.
Since the onset of the COVID-19 pandemic, Manitoba Liquor & Lotteries has made every effort to keep our retail stores and casinos safe for our employees and customers, most recently mandating masks for all Liquor Mart, Casinos of Winnipeg, and public-facing corporate employees.
It’s important to remember that a face mask does not replace physical distancing requirements. As per public health recommendations, please maintain a 2-metre (6-foot) distance whenever possible while visiting our locations.
If you are experiencing any symptoms, or are self-isolating, please do not visit your local Liquor Mart or Casino of Winnipeg. It’s up to all of us to do what we can to reduce the spread of COVID-19.
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Updated January 22, 2021
The COVID-19 pandemic continues to impact how we live, interact with friends and family, and shop in retail stores. When visiting your local Liquor Mart, here’s what you can expect:
We are open, but please check our hours.
As store hours vary, please check outliquormarts.ca/hours before visiting your local Liquor Mart.
Mandatory Masks & ID Verification.
While shopping at the Liquor Mart, it is mandatory to wear a face mask at all times. If you are unable to visit a Liquor Mart wearing a face mask, you are also welcome to wear a face shield as an alternative. At this time, we are not accommodating exemptions, for any reason, to this policy.
Please be aware that when you enter the store, you will be asked to briefly lower your face mask so we can make sure you match your photo ID, and that you are over the age of 18. Hand sanitizer is available in the vestibule for your use before and after you remove your mask. If you decline to remove your mask, entry/service will be refused.
To lower your mask without compromising its integrity, please ensure you use only the ear loops or ties. Try to avoid touching your face, eyes and mouth when lowering your face mask.
Please note that as the controlled entrance vestibules are included in the overall ventilation system of the Liquor Mart, they meet all building codes and standards and receive regularly scheduled maintenance. In addition, the regular opening of the exterior door contributes to fresh air circulation within the vestibule as well.
To learn more about our face mask policy and controlled entrances, please visit mbll.ca/stoptheft
Please keep your physical distance.
We are following public health orders to ensure two metres, or six feet, of physical space between you and other individuals at all times.
Based on these guidelines and the square footage of each Liquor Mart, the number of customers and staff allowed in the store at any one time will vary depending on the overall size. Please note that these limits fall at or below the 25% capacity limits required as part of Manitoba’s Critical level (red) Pandemic Response System ordered by Public Health.
To ensure appropriate social/physical distancing is being followed:
- Our employees will remind our customers to space themselves out while in-store.
- Floor decals indicate suitable spacing while waiting in line.
- At stores with controlled entrances, please wait outside until the previous customer has cleared the vestibule.
- While waiting outside, and out of respect for each other’s health, please be aware of physical distancing guidelines and leave two metres (six feet) between yourself and the next person in line.
To Protect & Serve.
We remain committed to doing what we can to protect the health and safety of our employees and customers. As new information about COVID-19 preventative best practices becomes available, Manitoba Liquor Marts will evolve, expand and implement initiatives as needed.
- For the protection of our employees, plexiglass shields are installed at all Liquor Marts across Manitoba. Please be ready to show your AIR MILES card as scanning will take place through the shield. The same goes if you appear under the age of 25 and need to show us your ID (age verification at those Liquor Marts currently without controlled entrances). And while we are happy to provide you with a recyclable paper bag or cardboard box, you will be required to pack your own items. This reduces points of contact with your items purchased in our Liquor Marts during pandemic response timeframes.
- Face masks are mandatory for all our Liquor Mart employees, regardless of whether physical distancing requirements can be maintained or the current Pandemic Response Level in the province.
- We know we play an important role in keeping our community safe. That’s why all employees at Manitoba Liquor & Lotteries, including those working at Liquor Marts, are required to perform self-screening for signs of illness every day before reporting for work and stay at home if they are feeling at all unwell. Information about employees who have tested positive for the virus will be available on our COVID-19 tracker located on mbll.ca/covid-19.
- We have increased the scope and intensity of our cleaning /sanitation and disinfection procedures in Liquor Marts. The guards working at stores with controlled entrances are cleaning and disinfecting their gloves, equipment and pass-through slot before serving the next customer:
- implemented staggered customer entry to ensure proper social /physical distancing within the vestibule.
- the glass security partition is cleaned regularly; more often if customers have sneezed, coughed, etc. within the space; and
- ID scanning equipment is wiped down after each use with a hydrogen peroxide disinfectant;
- the metal pass-through slot is cleaned with a hydrogen peroxide disinfectant after each customer;
- Guards gloves are routinely replaced;
- the guard's gloves are cleaned and disinfected after handling each customer's ID;
- We have assigned extra cleaning staff from the Casinos of Winnipeg to assist with the increased cleaning duties in stores. In addition, at all Manitoba Liquor Marts, the following measures are in place:
- Hand sanitizer pump stations containing 70% alcohol are available to customers and employees;
- regular cleaning of countertops, pin pads, and other touchpoints of contact/high traffic areas; and
- occasionally, stores may be temporarily closed to conduct a full deep cleaning/disinfection protocol to assist in maintaining everyone’s safety and health while visiting our Liquor Marts.
How You Can Help.
- If you are experiencing symptoms of COVID-19, or are self-isolating, please don’t visit your local Liquor Mart. It’s up to all of us to do our part to reduce the spread of the virus.
- Please keep the number of shoppers per household to a minimum.
- Please pay with credit or debit card (“TAP – Pin-Pad” feature) whenever possible to reduce the handling of cash.
- Please be prepared to pack your own liquor items. We are happy to provide you with a recyclable paper bag or box if needed.
- Consider giving our home delivery service a try. Place and pay for orders online and have it delivered right to your door. Delivery service is available in Winnipeg and Brandon only.
- Don’t forget to leave lots of room (two metres, or six feet) between you and other customers while you shop and wait in line.
- Please be patient with our employees, our security, and with each other. We’re all doing the best we can.
Product Availability.
Pandemic-related challenges have caused disruptions across the global liquor supply chain, which is impacting inventory levels at Manitoba Liquor Marts. While we continue to work closely with our partners to reduce the impact to our customers, we do anticipate that supply chain and inventory issues will likely continue for the foreseeable future. We thank you for your patience.
Please be advised that in accordance with Public Health orders, non-liquor related accessories will not be available for purchase at Liquor Marts in Flin Flon, The Pas and Thompson until further notice. Liquor products, gift bags/boxes, bitters, syrups, reusable bags and gift cards will continue to be available for sale.
Our Return Policy.
Please bring your item(s) to be returned along with the applicable receipt(s). Returns on purchases made between August 1 and December 14, 2020 will be honoured with proof of purchase.
*Licensees should email channel.partners@mbll.ca for more information about processing product returns during the COVID-19 pandemic.
For products purchased after December 14, 2020, customers may return any unopened product for refund, providing:
- it was purchased at a Liquor Mart,
- it is in saleable condition,
- it is returned with the receipt, and
- it is within 30 days of purchase.
If you have questions about our Product Return Policy, please contact us.
Cork Recycling Program.
Under the current Critical (red) Level of Pandemic Response System, we have suspended the cork recycling program until further notice. We will update the cork recycling site when the cork collection bins are once again out and ready to accept your used/unwanted corks. Thank you for your patience.
Manitoba Liquor & Lotteries continues to closely monitor the evolving pandemic response situation. We have been diligent in following all Manitoba Health and Public Health Agency of Canada guidelines, implementing preventative measures designed to keep our customers and employees safe while reducing the spread of COVID-19. The health, safety and well-being of our customers and employees has, and will remain, our top priority.
To our Casinos of Winnipeg customers:
Effective Friday, October 23, the Shark Club Gaming Centre will be open from Noon to 10 pm daily.
To reduce community spread of COVID-19, the province of Manitoba has announced new, targeted directives.
In accordance with Manitoba Public Health orders, effective Monday, October 19, Club Regent Casino, McPhillips Station Casino, and the Shark Club Gaming Centre will be closed until further notice.
Future updates to changes in our casino operations will be posted to this page and shared on our social media channels.
We remain committed in helping reduce the spread of COVID-19 and in providing a safe gaming environment for our employees and guests.
Effective Monday, October 12, the Casinos of Winnipeg will be open from 9 am to 11 pm daily.
In accordance with the Manitoba Public Health Order, beginning Wednesday October 7, liquor service at Casinos of Winnipeg will stop at 10 p.m. and the casinos will close at 11 p.m.
When entering casinos or the Shark Club, guests will be required to either scan their Club Card or provide their name and phone number in case Public Health needs to contact them. The information collected will be deleted after 21 days.
Please be aware that as of Thursday, September 10, anyone entering the Casinos of Winnipeg or Shark Club Gaming Centre is required to wear a face mask. When you enter the casino, you may be asked to briefly remove your mask to confirm your identity and ensure that you are over the age of 18. Hand sanitizer is available at each casino entry for you to use before and after you remove your mask.
Face Mask FAQs
As a courtesy to our customers, and for a limited time, Casinos of Winnipeg and the Shark Club Gaming Centre will provide you with a free disposable mask. We strongly encourage you to bring your own mask on your next visit.
When sitting in our restaurants, you will be able to remove your mask for the purposes of eating and drinking. You will be able to temporarily lower your mask to eat or drink while sitting at a slot machine. Otherwise, you will be required to have your mask fully covering your nose and mouth while moving around the casino and playing slot machines.
Wearing a mask is only one of many safety measures we have in place for your protection. While you may be 2 metres / 6 feet away from another player, other patrons may pass by while you are playing who are not always a safe social distance. For your safety and the safety of others we require masks to be worn throughout the casino except as previously noted in the exception above.
We understand that some people are unwilling to wear face masks for a variety of reasons. However, for the health and safety of our employees and customers, everyone entering the Casinos of Winnipeg or the Shark Club Gaming Centre is required to wear a face mask. If you are not wearing an effective face covering, you will be denied entry.
For the safety and health of all customers and staff, you must wear a proper face mask while visiting the Casinos of Winnipeg and Shark Club Gaming Centre. Non-medical disposable face masks are acceptable, as are reusable face masks. An effective reusable face mask must cover your nose, mouth and chin.
If you do not have a face mask on hand, a free disposable mask will be provided, for a limited time. We strongly encourage you to bring your own mask for your next visit.
It’s also important to remember that wearing a mask does not replace physical distancing and hand hygiene requirements. Please maintain a distance of 2-metres / 6-feet from others in the casino whenever possible. Hand sanitizer is also available throughout the casino for your use.
We recognize and respect that some people are unable to wear a face mask for medical reasons. If this is your case, you are welcome to wear a face shield as an alternative. An Operations Manager may wish to discuss your situation with you before entering the casino. Please bring your own face shield.
A proper face shield must cover your nose, mouth and chin.
If you are unable to wear a face mask or a face shield, for the safety and health of our staff and customers you will be denied entry.
As per public health guidelines, you will be asked to briefly remove or lower your mask so that we can confirm your identification and that you are over 18 years old. If you refuse to remove or lower your mask, you will be denied entry.
Hand sanitizer is available for you to use before and after you touch your mask. You can adjust, lower or remove your mask without compromising its integrity by using the ear loops or ties. Try to avoid touching your face, eyes and mouth when removing or lowering your face mask.
If you have a safety concern about improper mask usage, please see one of our casino employees who will bring your concern to the attention of a member of our Security Team or an Operations Manager.
Please keep in mind that wearing a face mask does not replace physical distancing requirements and regular hand hygiene recommendations. Casino customers and employees are reminded to maintain a 2-metre / 6-foot distance from each other whenever possible.
Effective Thursday, September 10, Manitoba Liquor & Lotteries will require all customers to wear a mask when shopping at Manitoba Liquor Marts or visiting the Casinos of Winnipeg or Shark Club Gaming Centre.
Since the onset of the COVID-19 pandemic, Manitoba Liquor & Lotteries has made every effort to keep our retail stores and casinos safe for our employees and customers, most recently mandating masks for all Liquor Mart, Casinos of Winnipeg, and public-facing corporate employees.
It’s important to remember that a face mask does not replace physical distancing requirements. As per public health recommendations, please maintain a 2-metre (6-foot) distance whenever possible while visiting our locations.
If you are experiencing any symptoms, or are self-isolating, please do not visit your local Liquor Mart or Casino of Winnipeg. It’s up to all of us to do what we can to reduce the spread of COVID-19.
-30-
Posted July 23, 2020
Welcome back to the Casinos of Winnipeg!
We are very pleased to welcome you back to our casinos after a prolonged closure due to the COVID-19 pandemic.
Your experience at our casinos may look a little different these days, but that’s because the safety of our customers and staff is our primary concern. We have implemented many health and safety measures, including frequent cleaning of high-touch areas, social distancing protocols, and installation of numerous hand sanitizing stations, so that you feel comfortable returning to our casinos.
To create the social distancing required, we’ve opened only a portion of our games and services for this first phase of casino reopening. We have reconfigured the gaming floor to offer you a good variety of our popular electronic games while giving you ample space to play and to move around the casino safely and comfortably. Our table games, poker room and bingo will remain closed until further notice.
Please visit casinosofwinnipeg.ca for all the safety measures we have put in place regarding COVID-19.
Our casino staff are here to help make your visit a safe and enjoyable one, so if you have any questions or concerns, they’ll be happy to assist you.
Once again, welcome back to the Casinos of Winnipeg.
Dan Sanscartier
Executive Vice President, Gaming & Entertainment
Click on the image above to play a video message from Dan Sanscartier, Executive Vice President, Gaming & Entertainment
Posted July 23, 2020
Club Regent Casino and McPhillips Station Casino are delighted to welcome you back! The casinos will re-open to the public at 10 a.m. on Wednesday, July 29.
With the health, safety, and security of our customers and staff at the heart of our operations, we have made several changes to our casino experience that support public health guidelines.
Here’s what you can expect when you visit:
- Casino operating hours will be 10 a.m. to 3 a.m. daily, including weekends
- Gaming machines and seating have been reconfigured to ensure social distancing
- We’ve decreased casino capacity and clearly marked areas where guests line up to ensure social distancing
- Guests who appear under 25 years of age will be required to show proof of age ID
- We will not be conducting temperature scans but will ask all guests to self-assess. Guests or staff displaying symptoms of illness will not be permitted entry.
- While masks are optional for customers, masks will be mandatory for frontline employees to add yet another component to our safety guidelines. Guests are welcome to bring their own mask or purchase one at our gift store
- New cleaning procedures, including frequent disinfecting of all high-touch areas such as washrooms, gaming machines, ATMs, counters and more
- Giveaways, promotions, special events, and tournaments are suspended until further notice
- Club Regent Casino access through the Regent Avenue and Event Centre entrance only
- McPhillips Station Casino access through the McPhillips Street entrance and Parkade Skywalk entrance only
- Table games, the Poker Room (Club Regent Casino) and Bingo are temporarily closed until further notice. Electronic Touch Bet Roulette is available
- Club Regent Event Centre is temporarily closed until further notice
- The Gift Shop will be open with limited customer capacity
For more details, please see our Casino Customer FAQs in the accordion below.
For continued updates, please revisit this webpage or casinosofwinnipeg.com.
We are pleased to safely welcome guests back to the Casinos of Winnipeg!
Click on the photos below for a closer look at some of the preventative measures in place at Club Regent Casino, McPhillips Station Casino and Shark Club Gaming Centre.
New COVID-19 screening sign outside of the Club Regent Casino entrance.
Security guard showing the new COVID-19 screening sign at the Club Regent Casino security podium inside the entrance.
Security guard showing the new plexiglass barrier at the Club Regent Casino security desk.
Face masks will be mandatory for all front-line casino employees, like the one worn by this Ice Cream Shoppe attendant at Club Regent Casino.
Social distance spacing in effect at a bank of gaming machines at Club Regent Casino.
Social distance spacing in effect in between individual gaming machines at Club Regent Casino.
A member of the Casinos of Winnipeg Clean Team frequently cleans high-touch areas like this gaming machine.
Posted July 23, 2020
The Casinos of Winnipeg will open on Wednesday, July 29, 2020. The daily hours of operation will be 10 am to 3 am. We will not be offering extended hours (24-hours) on the weekends so that our Clean Team can effectively sanitize and disinfect our properties between business days.
These hours will be in place until further restrictions are lifted by Public Health or circumstances change which permit us to safely return to extended hours (24-hours) on the weekends.
We have implemented many safety measures including social distancing, increased sanitization and disinfection cleaning practices, guest and employee self-screening, more hand sanitization stations throughout the casinos, more signage regarding keeping everyone safe, disinfectant wipes available at all high touch points, monitoring and reducing occupancy/capacity levels to ensure proper social distancing and traffic flows within the casino.
We have implemented safety equipment including plexiglass shields installed in areas where social distancing can’t always be maintained but service is required i.e.: Cashier station/counters, Gift Shop, Centre Bar, etc.; security officers with personal protective equipment to ensure safety when dealing with medical situations; re-usable cloth masks are mandatory for frontline casino employees and disposable gloves are provided to employees; good hand washing practices are highly recommended. We are committed to your safety by meeting all Manitoba Public Health guidelines.
While masks are optional for guests, masks will be mandatory for frontline casino employees to add yet another component to our safety guidelines. Guests are welcome to bring their own mask or purchase one at our gift store.
Yes. A security officer will ask all guests to lower their masks when they reach the security desk at each casino entry. This is required for two reasons: 1. So that security officers can determine if proof of age is required. 2. So that casino surveillance cameras can get clear video coverage of each guest’s face. There will be hand sanitizer at each security desk where masks are required to be lowered so that guests do not contaminate them. Guest ID can be presented without the security officer touching the ID card.
The cleaning solutions we are using at the casinos are not new to our properties but will now be used more frequently. Our Clean Team (identified cleaning staff) is well-trained in the safe application of sanitization and disinfecting products to ensure our guests and staff can feel safe at our casinos. All sanitation, disinfection and hand sanitizer products selected meet the Health Canada guidelines.
Each casino will have access to an electrostatic sprayer (Clorox® Total 360® System). This disinfecting system will normally be used when the casinos are closed. However, if the system is applied during operational hours, temporary closure of an area may be required to ensure measures are in place to safeguard customers and employees.
No, we will not be doing temperature scans. We will ask everyone to self-assess and to not enter our casinos or the Shark Club Gaming Centre if they have symptoms of a fever, runny nose or cough.
We’ll offer a good variety of games and amenities, however, not everything will be available. To adhere to social distancing guidelines, we have reconfigured our gaming floor to create space and safety for our guests and staff. Table games, Poker Room, and Bingo will remain closed at this time. However, electronic Touch Bet Roulette will be available for guests who wish to play roulette remotely from a live roulette table.
At Club Regent Casino, food & beverage outlets will include Toukie’s Lounge (sit down) Centre Bar (take away), Ice Cream Shoppe, and McDonald’s. At McPhillips Station Casino, food & beverage outlets will include Dixie’s Lounge, the Floor Bar and McDonald’s. Opening our casinos in this phased manner allows us to help to ensure the safety of our customers and employees. The Event Centre and our coat check service will remain temporarily closed.
We can’t ensure the required physical distancing (6ft/2m of space) between people in the table games area or the Poker Room. For the safety of customers and staff, table games will remain closed. However, electronic Touch Bet Roulette will be available for guests who wish to play remotely from a live roulette table.
Due to the required physical distancing (6ft/2m of space) between people we are unable to open enough bingo machines for it to be financially feasible. Bingo also requires a certain participation level to offer the size of jackpots that our customers are used to playing for.
At Club Regent Casino the Regent Avenue entrance and Event Centre entrance will be open (note the Canad Inns link will remain closed).
At McPhillips Station Casino the McPhillips Street entrance and the parkade overhead entrance will be open.
Yes, please follow the directional arrows to reduce points of contact with other guests.
Our casinos will be operating at reduced capacity to meet Public Health guidelines and to ensure proper social distancing for guests at our reduced number of available gaming machines. Table games will remain closed. You may be required to wait in line until enough customers leave the casino so that you can enter. At Club Regent Casino, a limited number of guests will be able to wait inside by the Event Centre if they come in through the Event Centre north entrance. Other casino entrances may have tents erected to protect guests from the weather. Waiting in line will not guarantee entry to the casino.
Please speak to one of our casino customer service representatives who will be available if guests have any questions.
Unfortunately, we are unable to provide this type of service.
Manitoba Liquor & Lotteries has been diligent in following Manitoba Health and Public Health Agency of Canada guidelines, implementing measures designed to keep our customers and employees safe while reducing the spread of COVID-19, both at our Casinos of Winnipeg and at our Liquor Marts. However, if a case of COVID-19 was confirmed at the casino by Public Health, we would take appropriate steps to notify customers and employees that they may have encountered someone with COVID-19. Our Club Card loyalty program may be used for contract tracing to notify members if a COVID-19 event should occur at our casinos. The casino would be thoroughly disinfected following any COVID-19 event.
If you have COVID-19 related symptoms, you should self-isolate and contact Healthlinks (204-788-8200 or 1-888-315-9257) for further advice on the need for testing. If you do not have COVID-19 related symptoms, please continue to monitor for symptoms and practice preventative measures such as social distancing and thorough hand washing.
The casinos will reduce the points of contact between larger slot winners and employees by having winnings paid directly to the slot machine’s credit meter up to $2,500 (for most machines). This does not mean a reduction in the slot payout percentage or fewer jackpots awarded, just a different payment method.
All electronic gaming tickets of more than $1000 must be redeemed at a cashier because a ticket redemption terminal or electronic gaming machine will not accept tickets greater than $1000.
Yes, Club Card promotional events are cancelled until further notice to reduce instances where guests are gathering in larger groups and lining up for promotions.
Please review the Club Card FAQs found on casinosofwinnipeg.com.
Visit www.casinosofwinnipeg.com/contact/, or call:
- Club Regent Casino – Tel: 204-957-2500 or toll-free 1-800-265-3912
- McPhillips Station Casino – Tel: 204-957-2500 or toll-free 1-800-265-3912
Posted July 22, 2020
We are hard at work getting ready to welcome you back to the Casinos of Winnipeg!
The Province is considering allowing the casinos to reopen as early as July 25, pending feedback from the public. Once the proposed plan for Restoring Safe Services: Phase 4 is approved, we will reopen Club Regent Casino, McPhillips Station Casino and the Shark Club Gaming Centre on Wednesday, July 29.
The preventative measures we’ve put in place will help keep guests and employees safe so you can enjoy everything the Casinos of Winnipeg have to offer. As soon as Phase 4 is approved we will publish these details here on our website so you will know just what to expect when you visit one of our venues.
We can't wait to see you soon!
To all VLT customers:
Published October 9, 2020
Notice: In accordance with the Manitoba Public Health Order, beginning Wednesday October 7, all licensed premises including VLT locations in affected areas of the province (orange zone) will close at 11 p.m. Patrons at licensed premises, including VLT locations, will be required to provide their name and phone number in case Public Health needs to contact them. VLT site holders are responsible for patron information collection and for deleting the information collected after 21 days.
Published June 19, 2020
Manitoba's VLT network was shut down April 1, 2020 in accordance with Manitoba Public Health to help reduce the spread of COVID-19.
Manitoba Liquor & Lotteries has reopened the VLT network in accordance with the Manitoba government’s Restoring Safe Services Phase 3 plan, to be implemented on June 21, 2020.
Learn more about Manitoba's Restoring Safe Services Phase 3 plan.
When the VLT network reopens, some VLTs will remain turned off to meet social distancing requirements. Once operational, VLTs are to be cleaned by site staff after each player’s use.
Our focus remains on the health and safety of our patrons and business partners as we work through these uncertain times. Manitoba Liquor & Lotteries cares about the communities in which we live and serve. We encourage all our customers and guests to help us reduce the risk of infection by following the guidelines outlined by the Public Health Agency of Canada:
- If you are coughing, sneezing, or have a fever, please stay home and rest;
- Cough or sneeze into a tissue or the bend of your arm;
- Avoid touching your eyes, nose, or mouth with unwashed hands.
If you have questions about redeeming your VLT tickets, please refer to the accordion below.
Thank you for your patience and understanding.
Published April 28, 2020
With VLT sites shut down across Manitoba, we recognize you may have questions about how to redeem VLT tickets before they expire. To redeem your ticket(s), please follow these steps:
- Take a photo of the entire VLT ticket(s) and a piece of identification that indicates your age and email it to Lottery.Orderdesk@mbll.ca. Please include your mailing address and phone number in the message.
- Mail the original ticket(s) to:
Manitoba Liquor & Lotteries
1390 Pacific Ave, Winnipeg MB R3E 3R9
Attention: VLT Payslip - If you cannot email the information, please mail your VLT tickets and a copy of your identification, mailing address and phone number to the Manitoba Liquor & Lotteries address above.
- Once your VLT ticket(s) have been verified at Manitoba Liquor & Lotteries, a cheque will be mailed to you. Please allow 4-6 weeks for processing.
You may also choose to wait until VLT locations reopen to redeem your ticket, if the ticket hasn’t expired.
If you have more questions about redeeming your VLT tickets, please send us a message.
To all Cannabis customers:
Published April 9, 2020
In support of the Province of Manitoba’s effort to reduce the spread of COVID-19, all cannabis retailers in the province must suspend all customer returns effective immediately.
Updates on the status of this suspension will be posted to MBLL.ca/COVID-19.
Customers with a product that they believe may be a safety concern should contact the manufacturer.
Contact information is located on the product package.
To all Lottery customers:
Updated January 21, 2021
Effective Saturday, January 23, in accordance with Manitoba Public Health order, full-service lottery sales and validations are permitted at most lottery retailers.
As per the health order:
Manitoba Health has advised that previous restrictions in the health orders will remain, with the following changes in effect beginning Jan. 23 for the Winnipeg (except for Churchill), Southern Health–Santé Sud, Interlake–Eastern and Prairie Mountain Health regions:
Retail operations: orders will be expanded to eliminate the essential items list, allowing all stores to open for the sale of products provided they maintain physical distancing and occupancy limits of 25 per cent only or a maximum of 250 people, whichever is lower.
If a lottery retailer chooses to reduce their hours, temporarily close, or suspend lottery sales during the pandemic, Manitoba Liquor & Lotteries supports that decision.
For more information on lottery services during the pandemic, please see the next dropdown.
Updated January 21, 2021
Effective January 23, 2021
Lottery prize claims
The Western Canada Lottery Corporation (WCLC) Prize Payout Office in Winnipeg is closed to the public due to current COVID-19 restrictions.
Larger prizes (above $1,000) can be claimed by mailing winning tickets to WCLC. Visit WCLC.com for full instructions on claiming by mail.
Smaller prizes can be redeemed at lottery retailers unless a retailer’s lottery terminal is turned off due to pandemic restrictions.
Visit WCLC.com for complete information about lottery prize claims during the COVID-19 pandemic.
Can I play the lottery without going to a Lottery Retailer?
Yes, there are alternatives available for you to buy lottery tickets while maintaining distance and isolation:
- WCLC offers a Subscription program for draw-based games like Lotto Max and Lotto 6/49.
- You can also play lottery games like Lotto Max and Lotto 6/49 online at PlayNow.com.
Sport Select
Sport Select games are available. Visit PlayNow.com for online sports betting and sports pools.
Checking Lottery Tickets
Lottery tickets can be checked at a lottery retailer whose terminal is open, however, not at a lottery retailer whose terminal is closed due to the pandemic restrictions.
There are also other ways you can check your tickets:
- Download WCLC's Lotto Manager app and check your numbers using your smartphone.
- Winning numbers can also be found on WCLC.com and on PlayNow.com.
Updated November 24, 2020
Effective 12:01 am, Saturday, November 21, in accordance with Manitoba Public Health order restricting retail sales to essential goods and services only, lottery terminals in Manitoba will be suspended and retailers cannot sell or validate lottery tickets until further notice.
The public health order provides an exception for retail businesses in northern Manitoba, other than those in Thompson, Flin Flon, and The Pas. Lottery terminals and sales in areas of exception will not be suspended. If these private retailers choose to reduce their hours, temporarily close, or suspend lottery sales during the pandemic, we support that decision.
Please visit PlayNow.com to purchase draw-based lottery tickets and/or sign-up online for a lottery subscription, or visit WCLC.com for their online lottery subscription service.
For information on lottery services during the pandemic, please see the next dropdown.
Updated November 24, 2020
Lottery prize claims
The Western Canada Lottery Corporation (WCLC) Prize Payout Office in Winnipeg is closed to the public due to current COVID-19 restrictions.
Larger prizes (above $1,000) can be claimed by mailing winning tickets to WCLC. Visit WCLC.com for full instructions on claiming by mail.
For smaller winning tickets, please keep them in a safe place until lottery retailers reopen for business.
Draw-based lotteries (Lotto Max, Lotto 649, Sport Select, etc.) will continue and any tickets purchased will remain eligible for prizes.
The prize claim deadline for draw-based tickets purchased from a lottery retailer beginning March 17, 2020, has been extended by six months.
Visit WCLC.com for complete information about lottery prize claims during the COVID-19 pandemic.
Can I play the lottery without going to a Lottery Retailer?
Yes, there are alternatives available for you to buy lottery tickets while maintaining distance and isolation:
WCLC offers a Subscription program for draw-based games like Lotto Max and Lotto 6/49.
You can also play lottery games like Lotto Max and Lotto 6/49 online at PlayNow.com.
Sport Select
Sport Select games are unavailable at this time. Visit PlayNow.com for online sports betting and sports pools.
Checking Lottery Tickets
Lottery tickets cannot be checked at a lottery retailer whose terminal is closed due to the pandemic restrictions.
There are still ways you can check your tickets:
- Download WCLC's Lotto Manager app and check your numbers using your smartphone.
- Winning numbers can also be found on WCLC.com and on PlayNow.com.
Manitoba Liquor & Lotteries cares about the communities in which we live and serve. We encourage all our customers and guests to help us reduce the risk of infection by following the guidelines outlined by Manitoba Public Health and the Public Health Agency of Canada:
- Wear a mask, practice social distancing, and wash your hands frequently;
- if you are coughing, sneezing, or have a fever, please stay home and rest;
- cough or sneeze into a tissue or the bend of your arm;
- avoid touching your eyes, nose, or mouth with unwashed hands.
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