Over the past two years, Manitoba Liquor & Lotteries, like other Winnipeg retailers, has seen a dramatic increase in brazen thefts and robberies in our Winnipeg Liquor Marts.
In response to this situation, Liquor & Lotteries is in the process of installing controlled entrances at all Winnipeg Liquor Marts.
As retailer that prides itself on customer service and offering a modern, shopping experience, we know these measures are inconvenient, however, providing a safe environment for our employees and customers comes first. We look forward to welcoming you at your local Liquor Mart where, once inside, you can expect the same great customer service you have always known.
• Remember that your safety is more important than anything you’re carrying.
• Park and walk in well-lit, busy areas.
• Stay off your phone while walking. Keep your attention on your surroundings.
• If you get approached outside or see someone suspicious, go to the nearest open business.
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Alternatively, two forms of government-issued identification may be shown, one of which must be photo ID. Examples include:
If you still have questions or concerns about what forms of identification are accepted at controlled entrances, please send us a message.
It is impossible for security guards to quickly and easily determine or make decisions regarding what is an appropriate age for minors to enter, and we are unable to ID minors to prove their age. For this reason, we have decided to remove access for all minors.
We know that this means you will have to plan your shopping trip to a Liquor Mart differently than you are used to. We appreciate your understanding and cooperation as we continue to improve safety at our stores.
If you still have questions or concerns about minors being restricted from entering our Liquor Marts, please send us a message.
Our corporate Investigation and surveillance teams work closely with the Winnipeg Police Service (WPS) and this, coupled with the presence of WPS special duty constables and our own loss prevention officer team, has led to the identification and arrest of hundreds of individuals. We continue to diligently analyze and explore all options in addressing this issue.
• do not record the theft or robbery with your phone;
• do not try to stop, trip, or tackle thieves;
• do not try to engage, confront or follow thieves;
• do not try to recover stolen product.
Over the last few years, there has been a paradigm shift to the types of brazen thefts we have been seeing. The people committing these crimes are not your average shoplifter. They are often dangerous and have little regard for the people working and shopping at Liquor Marts. We do not want, nor expect our employees to intervene in an active crime or attempt to apprehend thieves.
All Liquor Marts are equipped with state-of-the-art surveillance equipment that captures high definition images from all angles. We work closely with the Winnipeg Police Service, and they, as well as our Loss Prevention Officer team, have been successful in catching and arresting the individuals committing these thefts.