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Concerned about your gambling?

If you or someone you care about is experiencing a problem with gambling, these organizations may be helpful:


Addictions Foundation of Manitoba (AFM): AFM provides professional counseling services free of charge if you or someone you know has a problem with gambling.

Community Financial Counseling Services (CFCS): CFCS can help if you are having difficulties managing your finances due to a gambling problem.

Gambler’s Anonymous: A 12 step self-help group that can support you if you want to stop gambling.

Gam-Anon: A 12 step self-help group that can support you if your family member or friend is having problems with gambling.

GamTalk: GamTalk is an online discussion and support community that can help you if you have gambling concerns.

By phone

The Problem Gambling Helpline provides help 24 hours a day, 7 days a week: 1-800-463-1554

Voluntary Self-Exclusion

If you find yourself gambling too much, or if it no longer feels like a game, the Voluntary Self-Exclusion program can be an important first step in helping you to control your gambling.

To enroll in the program please ask to speak to an Operations Director at our gaming premises or visit the GameSense Info Centre at either casino. To enroll off-site please call 204-957-2500 ext. 8468.

To self-exclude specifically from PlayNow.com, log-in to your PlayNow.com account. Within the “My Account” section access “Self-Exclusion”. The screens will guide you through the process of completing your voluntary self-exclusion.

The Voluntary Self Exclusion brochure below has further information about the sign up process, frequently asked questions and the process for ending your Voluntary Self-Exclusion once your self-selected time frame is over.

If you have a loved one you believe has a gambling problem, it’s understandable you want to help. However, only the person seeking self-exclusion can sign up for the Voluntary Self Exclusion Program. For information about how to support a loved one you can contact The Problem Gambling Helpline at 1-800-463-1554. 

Get the brochure


You may choose to end your voluntary self-exclusion once your self-selected time period is over. You must first complete the free-of-charge course, Pause and Plan: After Your Voluntary Self-Exclusion Ends. The course will help you develop a plan for returning to gambling, if that is what you choose.

Once you have completed the Pause and Plan course, you must write to Manitoba Liquor & Lotteries requesting to end your voluntary self-exclusion. The VSE brochure has all of the information you need to submit your signed letter to Manitoba Liquor & Lotteries.

Once you have completed the course and received acknowledgement that your letter was received you may re-enter the gaming premises and/or register for an account on PlayNow.com. Please allow approximately one week for processing.

Pause and Plan is the first step in concluding your Voluntary Self-Exclusion. The course provides information about how gambling works and is an opportunity to think about personal experiences with gambling.

You can take the Pause and Plan course online. Begin the course by clicking here.

You will be required to create a unique user name and password. Record this information somewhere safe, as it cannot be recovered if you forget it.

It will take approximately 1.5 to 2 hours to complete the online course. You do not need to complete the course at one time. You may save your progress and return to the site within 30 days. After 30 days of inactivity your username will expire. You will then need to create a new username and start the course from the beginning.

To register completion of the course you will be required to submit your name and birthdate online to Manitoba Liquor & Lotteries.

The course is also offered monthly in-person by the Addictions Foundation of Manitoba (AFM). To register call the AFM at (204) 944-6368. You may also take the course online.

Completing Pause and Plan does not conclude your Voluntary Self-Exclusion. You will remain enrolled in the Voluntary Self-Exclusion program until you write a letter of request and receive acknowledgement from Manitoba Liquor & Lotteries.

Computer System Requirements
High-speed internet is required to access the online course. The course is not designed for tablets or smartphones.

Pause and Plan Troubleshooting
While taking Pause and Plan, each information box and activity must be reviewed and completed in order to proceed to the next page. Be sure you have clicked on every component of information on the page.
If you have a technical question about the course, email vse.reentry.course.info@mbll.ca The email is monitored during corporate working hours.

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