DrinkSense logo  GameSense logo

You are here

Coronavirus COVID-19 Preparedness

 
 

For information about the preventative measures being taken at Manitoba Liquor Marts, the Casinos of Winnipeg, Manitoba's VLT network, cannabis retailers, and lottery ticket retailers please click below:


Jump to:    |   Liquor Marts   |   Casinos of Winnipeg   |   Video Lotto   |   Cannabis   |   Lottery   |


 

COVID-19 Tracker


Manitoba Liquor & Lotteries is committed to the health, safety and well-being of our employees, customers, and communities.

Since the onset of the pandemic, we have been diligent in following Public Health guidelines to reduce the spread of COVID-19, including enhanced cleaning, mandatory masks, social distancing, hand hygiene protocols and sanitization and disinfection procedures. Our employees are also required to self-screen for signs of COVID-19 before reporting for work; if they are feeling at all unwell, they must stay home.

We believe in being transparent with our customers and employees. When we are notified of positive cases of COVID-19 in our Liquor Marts, Casinos or Gaming Centre, and where there is a risk that customers may have been exposed, we will provide updated information on the tracker below. Please note that out of respect and confidentiality for our employees and colleagues, no personal information will be shared.

We all must do our part to help stop the spread of COVID-19. If you have been exposed to the virus, please self-monitor for COVID-19 related symptoms. If you develop symptoms, immediately self-isolate and contact Health Links (204-788-8200 or 1-888-315-9257) for further advice on the need for testing.
 

Date posted Location Details
June 29, 2021 Flin Flon Liquor Mart

26 Hapnot Street, Flin Flon
The employee last worked Saturday, June 26 between 11:15 a.m. and 2:30 p.m. and on Friday, June 25 between 11:15 a.m. and 7:15 p.m. The employee was not experiencing symptoms during their shifts.
May 28, 2021 Park West Liquor Mart

6640 Roblin Blvd, 
Winnipeg
The employee last worked on Tuesday, May 14, between 4:15 p.m. and 8:15 p.m.
 The employee was not experiencing symptoms during their shift but developed symptoms a few days later.
May 28, 2021 Dominion Liquor Mart

21 Marion Street,
Winnipeg
The employee last worked on Tuesday, May 14, between 4:30 p.m. and 9:00 p.m.
 The employee was not experiencing symptoms at the time.
May 21, 2021 Eastwinds Liquor Mart
1530 Regent Avenue West
Winnipeg
The employee last worked on Saturday, May 15, between 4:00 p.m. and 10:00 p.m.
They were not exhibiting symptoms during their shift but began experiencing symptoms a few days later.
May 20, 2021 Gateway Liquor Mart Express
1035 Gateway Road
Winnipeg
(located within Superstore)
The employee last worked on Saturday, May 15, between 8:00 a.m. and 4:00 p.m.
They were not exhibiting symptoms during their shift but began experiencing symptoms the following day.
May 20, 2021 Garden City Liquor Mart
915 Leila Avenue, Winnipeg
One employee last worked on Wednesday, May 12 between 11:00 a.m. and 7:00 p.m. 
They were not exhibiting symptoms during their shift but began experiencing symptoms the following Tuesday
May 17, 2021 Gateway Liquor Mart Express
1035 Gateway Road
Winnipeg
(located within Superstore)
One employee last worked on Saturday, May 8 between 8:00 a.m. and 4:00 p.m. They were not exhibiting symptoms during their shift and continue to not have any symptoms.

The second employee last worked on Friday, May 14 between 8:00 a.m. and 4:00 p.m. They began experiencing symptoms towards the end of their shift.
May 4, 2021 Rivergrove Liquor Mart
2615 Main Street, Winnipeg
The employee last worked on Wednesday, April 28 from 2:00 pm to 8:00 pm during their period of communicability. They were not exhibiting symptoms during their shift but developed symptoms two days later.
April 30, 2021 True North Square Liquor Mart, 223 Carlton Street, Winnipeg The employee last attended the store Wednesday April 28 from 3:15 pm to 3:30 pm during their period of communicability. They did not begin their shift or serve customers before returning home after failing their routine COVID-19 pre-shift screening.
April 22, 2021 Stonewall Liquor Mart
333 Main Street, Stonewall
The employee last worked on Monday, April 19 from 2:30 pm to 7:15 pm during their period of communicability. They were not exhibiting symptoms during their shift but developed symptoms the next day.
April 12, 2021 St. Anne’s Liquor Mart Express
213 St. Anne’s Road, Winnipeg
(located inside Superstore)
The employee last worked on Tuesday, April 6 between 4 p.m. and 10 p.m.  They were not experiencing symptoms during their shift but developed them the next day.
April 12, 2021 Spring Meadow Liquor Mart
1783 Plessis Road, Winnipeg
The employee was last at work on Tuesday, April 6 between 4:00 p.m. and 8:15 p.m.  They were not experiencing symptoms at the time.
April 1, 2021 Charleswood Square Liquor Mart
3900 Grant Avenue - Unit 1D
Winnipeg
The employee was last in the workplace on March 27, 2021 between 10:00 a.m. and 5:00 p.m. and on March 28, 2021 between 11:00 a.m. and 6:15 p.m.  They were not experiencing symptoms at the time.
March 20, 2021 Sage Creek Liquor Mart
50 Sage Creek Blvd., Winnipeg
The employee last worked on Wednesday, March 10 between 4 p.m. and 8 p.m. The employee was not experiencing symptoms during their last shift but has since developed symptoms.
March 19, 2021 Eastwinds Liquor Mart
1530 Regent Ave., Winnipeg
The employee last worked on Friday, March 12 between 9 a.m. and 4 p.m. The employee was not experiencing symptoms at the time and was still symptom-free at the time of posting.
February 20, 2021 Main & Pritchard Liquor Mart
1005 Main St., Winnipeg
The employee last worked on the following days when they would have been contagious:
  • Sunday, February 14, 2021 between 9:30 a.m. and 3:30 p.m.
  • Monday, February 15, 2021 between 2:30 p.m. and 6:30 p.m.
  • Tuesday, February 16, 2021 between 2:30 p.m. and 8:30 pm.

The employee was not experiencing symptoms at the time but developed symptoms following their last shift.

December 29, 2020 Transcona Square
Liquor Mart
3-620 Kildare Ave
The employee last worked on Sunday, December 27 between 2:15 p.m. and 6:15 p.m. which, based on what we know about this virus, would have been during their period of communicability. The employee was not symptomatic at the time but developed symptoms following their last shift.
December 24, 2020 Bunn's Creek Liquor Mart
2001 Henderson Hwy.
The individuals, who have since tested positive for COVID-19, were at the Bunn’s Creek Liquor Mart in the early mornings on Sunday, December 20, Monday, December 21, and Tuesday, December 22. While in the store, the individuals practiced proper mask use and social distancing.
December 16, 2020 Liquor Mart Shop Online
1000 King Edward St.

This employee handled a portion of our Shop Online delivery and Click & Collect orders delivered on Saturday, December 12 and Monday, December 14. The employee, who did not have symptoms while at work, wore a mask and followed all hand hygiene and social distancing protocols in place during their shift.  Manitoba Public Health has advised the risk of transmission is low.

December 14, 2020 Liquor Mart Shop Online
1000 King Edward St.

This employee handled a portion of our Shop Online delivery and Click & Collect orders processed between Thursday December 10 and Friday December 11. The employee, who did not have symptoms while at work, wore a mask and followed all hand hygiene and social distancing protocols in place during their shift. Manitoba Public Health has advised the risk of transmission is low.

December 2, 2020

Liquor Mart Shop Online
1000 King Edward St.

Last week, this employee assisted in preparing fewer than five (5) of the approximately 165 online delivery orders for public customers that were delivered on Monday, November 30. The employee has since tested positive for COVID-19.

We are directly notifying all customers who received a delivery order on Monday, November 30 as we are unable to identify exactly which cases were handled by the employee.

The employee, who did not have symptoms while at work, wore a mask and followed all hand hygiene and social distancing protocols in place during their shift.

December 1, 2020 St. Vital Square Liquor Mart 
827 Dakota St. 

Fort Richmond Liquor Mart 
2851 Pembina Hwy
The employee worked at these two locations on the following days, which would have been during their period of communicability. The employee was not symptomatic during their shifts.
  •     Fort Richmond Liquor Mart on Sunday, November 22 from 11:00 a.m. to 6:15 p.m., and
  •     St. Vital Square Liquor Mart on Monday, November 23 from 6:00 p.m. to 10:15 p.m.
November 22, 2020 Grant Park Liquor Mart
Grant Park Shopping Centre
1120 Grant Ave, Winnipeg

The employee was at work on the following days, which would have been during their period of communicability. During their last shift they developed minor symptoms.

  • Wednesday, November 18, between 8:30 a.m. and 2:30 p.m.
  • Thursday, November 19, between 4:30 p.m. and 10:30 p.m.
  • Friday, November 20, between 4:00 p.m. and 5:30 p.m.
November 22, 2020 Steinbach Liquor Mart
118 Pth 12 North - Unit A, Steinbach
The employee was last at work on the following days, which would have been during their period of communicability. Although they did not have symptoms while at work, they became symptomatic shortly thereafter.
  • Tuesday, November 17, between 8:00 a.m. and 4:00 p.m.
  • Wednesday, November 18, between 8:00 a.m. and 12:30 p.m
November 12, 2020 Steinbach Liquor Mart
118 Pth 12 North - Unit A, Steinbach
The employee last worked Monday, November 9, 2020 between 11:00 a.m. and 3:00 p.m. and Tuesday, November 10, between 2:00 p.m. and 8:00 p.m.  During their last shift they developed minor symptoms. They were adhering to safety protocols including mask use, hand hygiene and social distancing.  
October 19, 2020 Kenaston Liquor Mart
1650 Kenaston Blvd, Winnipeg
During their communicable period for COVID-19, the employee was at the Kenaston Liquor Mart on October 14, 2020 between 2:15 p.m. and 10:15 p.m. They are currently self-isolating.
September 18, 2020 McPhillips Station Casino Manitoba Liquor & Lotteries was notified by Public Health website of a reported COVID-19 case from a patron who visited McPhillips Station Casino on Monday, September 7, between 11:45 am and 1:15 pm. Public Health has deemed the case to be a low risk due to casino safety protocols and the patron’s reported wearing of a mask during their visit. If you were in the casino that day, we recommend you self-monitor for the next four days to meet the 14-day self-monitoring requirement.
September 18, 2020 McPhillips Station Casino Manitoba Liquor & Lotteries became aware of a notice on the Public Health website of a reported COVID-19 case at McPhillips Station Casino on Saturday, September 5, between 10 pm and 11 pm. Patrons are recommended to self-monitor for the next three days to meet the 14-day self-monitoring requirement.
September 11, 2020 Fort Garry Liquor Mart
1235 Pembina Hwy, Winnipeg
The employee last worked on Saturday, September 5, between 11:45 a.m. and 9:15 p.m.; however, the team member was asymptomatic at the time and continues to exhibit no symptoms. They are currently self-isolating.
April 3, 2020 Garden City Liquor Mart
915 Leila Ave.,
Winnipeg
The employee last worked in-store on Saturday, March 28, 2020. They are currently self-isolating

PLEASE NOTE - It was later determined that the results of the employee’s COVID-19 test were a false positive and the individual did not have the virus.

March 30, 2020 Club Regent Casino
1425 Regent Ave., Winnipeg
Public Health Authority has advised that an individual who has tested positive for COVID-19 visited the Club Regent Casino 14 days ago on March 16, between 1:00 and 4:00 p.m.

 

 

To our Liquor Mart customers:


Please be advised that in accordance with Public Health orders, non-liquor related accessories are not available for purchase at Liquor Marts in Flin Flon, The Pas and Thompson until further notice. Liquor products, gift bags/boxes, bitters, syrups, reusable bags and gift cards will continue to be available for sale.

Please be aware that anyone entering a Liquor Mart is required to wear a face mask. When you enter the store, you will be asked to briefly remove your face mask so we can make sure you match your photo ID, and that you are over the age of 18. Hand sanitizer is available in the vestibule for you to use before and after you remove your mask.
 

Did you know?

Asking customers to identify themselves as they enter our stores has proven to be an effective deterrent to the thefts and robberies we've experienced over the last two years. Over the past several months, we have gone from more than 400 thefts and robberies weekly down to fewer than a dozen. We have also had a positive response from both employees and customers who have indicated they feel safe working and shopping in a Liquor Mart again. Learn more about the anti-theft measures at Liquor Marts.
 

Face Mask FAQs

As a courtesy to our customers, and for a limited time, Manitoba Liquor & Lotteries will provide a disposable mask to you, free of charge, when you enter a Liquor Mart without a mask.

At stores with controlled entrances, the security guard will sanitize both sides of the pass-through tray and then pass you a face mask. At stores without a controlled entrance, employees will be stationed just inside the entrance to provide you with a mask if needed. There is sanitizer available for you to use just inside of the store entrances. Please note these disposable masks are only available while supplies last.

We strongly encourage you to bring your own mask on your next visit.

Face masks are now mandatory for anyone entering a Liquor Mart. Unfortunately, disposable masks are only available for a limited time and while supplies last. If you do not have a face mask with you, you will not be permitted to enter and shop in our stores. We strongly encourage you to bring your own mask on your next visit.

We understand that some customers are unwilling to wear face masks for a variety of reasons. For the health and safety of our employees and customers, everyone entering a Liquor Mart is required to wear a face mask. If you aren’t wearing an effective face covering, you will be denied entry.

Did you know?

From beer vendors to specialty wine stores, Manitoba has a number of public and private liquor retailing options. If you are in Winnipeg or Brandon, you may want to consider trying our home delivery service. Alternatively, consider enlisting a friend or family member to pick up your order for you.

We recognize and respect that some people are unable to wear a face mask for medical reasons. Instead, you are welcome to wear a face shield as an alternative to a face mask. A proper face shield should be made of plastic, fit over your face above the nose and below the chin, and be held in place by head straps, ear loops, or a cap.

If you are unable to wear a face mask or a face shield, then unfortunately, we will be unable to serve you in-store. For the safety and health of staff and customers, you must wear a face covering to enter and shop in our stores. If you are unable wear a face mask or shield, you may want to ask a family member or friend to shop for you, or try our home delivery service. You may also want to consider visiting some of Manitoba's other private liquor retailing options.

Thank you for your understanding. We are sorry for the inconvenience.

As per public health guidelines, you will be asked to briefly remove or lower your mask so that we can confirm your identification and that you are over 18 years old. If you refuse to remove or lower your mask, you will not be allowed to enter the Liquor Mart.

Hand sanitizer is available in the Liquor Mart vestibule for you to use before and after you touch your mask. You can adjust, lower or remove your mask without compromising its integrity by using the ear loops or ties. Try to avoid touching your face, eyes and mouth when removing or lowering your face mask.

If you are asked to remove your mask at the point of sale for age verification, ask the Liquor Mart representative for some hand sanitizer before and after you touch your mask. If you decline to remove your mask, service will be refused.

Did you know?

This Liquor Mart policy of not covering your face while in our stores has been in place for many years. It has always applied to anything covering your face like Halloween masks, balaclavas, large scarves, hoods, motorcycle helmets, and religious face coverings, and now it also applies to personal protective equipment like face masks.

By briefly lowering or removing your mask, you help us make sure the person trying to enter our store matches the identification they have presented, reducing the risk that a thief could use stolen identification to enter a Liquor Mart to commit a crime.

Liquor Marts are not alone in asking for face coverings to be briefly lowered or removed for the purpose of identification. Retail operations, such as cannabis stores, as well as the Winnipeg Richardson International Airport (pre-boarding), also require the brief removal of masks for this same reason.

Manitoba Public Health has indicated that people can temporarily remove their mask while in an indoor public place to establish their identity.

For the safety and health of all customers and staff, you must wear a proper face mask while shopping at your local Liquor Mart. Non-medical disposable face masks are acceptable, as are reusable face masks. An effective reusable face mask must cover your nose, mouth and chin.

We recognize and respect that some people are unable to wear a face mask for medical reasons. Instead, you are welcome to wear a face shield as an alternative to a face mask. A proper face shield should be made of plastic, fit over your face above the nose and below the chin, and be held in place by head straps, ear loops, or a cap.

If you do not have a face mask or shield on hand, a disposable mask will be provided, for a limited time, at no charge.

It’s also important to remember that wearing a mask does not replace physical distancing and hand hygiene requirements. Please maintain a distance of 2 metres/6 feet from others in the store whenever possible. Hand sanitizer is also available at all Liquor Marts for your use.

Hand sanitizer is available in the Liquor Mart vestibule for you to use before and after you touch your mask.

You can adjust, lower or remove your mask without compromising its integrity by using the ear loops or ties. Try to avoid touching your face, eyes and mouth when removing or lowering your face mask.

If you are asked to lower or remove your mask at the point of sale for age verification, ask the Liquor Mart representative for some hand sanitizer before and after you touch your mask.

The guards working at Liquor Marts with controlled entrances are cleaning and disinfecting their gloves, equipment and pass-through slot before serving the next customer:
  • the guard's gloves are cleaned and disinfected after handling each customer's ID;
  • the metal pass-through slot is cleaned with a hydrogen peroxide disinfectant after each customer;
  • ID scanning equipment is wiped down after each use with a hydrogen peroxide disinfectant;
  • the glass security partition is cleaned regularly; more often if customers have sneezed, coughed, etc. within the space.

Public health guidelines recommend non-medical face coverings where proper physical distancing cannot be maintained. For this reason, we have implemented staggered customer entry to ensure that proper social distancing requirements are maintained within the vestibule.

If you are concerned that proper protocols are not being followed at the controlled entrance, please speak with the store manager.

From beer vendors to specialty wine stores, Manitoba has a number of public and private liquor retailing options. You may also want to consider giving our home delivery service a try. Place and pay for orders online and have it delivered right to your door. Delivery service is available in Winnipeg and Brandon only. If possible, you may prefer to enlist a friend or family member to pick it up for you.

A reminder for our out-of-province visitors…

As per public health order, any non-exempt person arriving in Manitoba is required to self-isolate for 14-days upon arrival to help reduce the spread of COVID-19. 

Before visiting Manitoba Liquor Marts, please visit gov.mb.ca/covid19 for more information.

*Note the following announcement does not affect any of the changes in effect at stores within in the Prairie Mountain health region; see the accordions below for more information.*

Effective Thursday, September 10, Manitoba Liquor & Lotteries will require all customers to wear a mask when shopping at Manitoba Liquor Marts or visiting the Casinos of Winnipeg or Shark Club Gaming Centre.

Since the onset of the COVID-19 pandemic, Manitoba Liquor & Lotteries has made every effort to keep our retail stores and casinos safe for our employees and customers, most recently mandating masks for all Liquor Mart, Casinos of Winnipeg, and public-facing corporate employees.

It’s important to remember that a face mask does not replace physical distancing requirements. As per public health recommendations, please maintain a 2-metre (6-foot) distance whenever possible while visiting our locations.

If you are experiencing any symptoms, or are self-isolating, please do not visit your local Liquor Mart or Casino of Winnipeg. It’s up to all of us to do what we can to reduce the spread of COVID-19.

-30-

Updated May 22, 2021

The COVID-19 pandemic continues to impact how we live, interact with friends and family, and shop in retail stores. When visiting your local Liquor Mart, here’s what you can expect:

We are open, but please check our hours.

As store hours vary, please check outliquormarts.ca/hours before visiting your local Liquor Mart.

 

Mandatory Masks & ID Verification.

While shopping at the Liquor Mart, it is mandatory to wear a face mask at all times. If you are unable to visit a Liquor Mart wearing a face mask, you are also welcome to wear a face shield as an alternative. At this time, we are not accommodating exemptions, for any reason, to this policy.

Please be aware that when you enter the store, you will be asked to briefly lower your face mask so we can make sure you match your photo ID, and that you are over the age of 18. Hand sanitizer is available in the vestibule for your use before and after you remove your mask. If you decline to remove your mask, entry/service will be refused.

To lower your mask without compromising its integrity, please ensure you use only the ear loops or ties. Try to avoid touching your face, eyes and mouth when lowering your face mask.

Please note that as the controlled entrance vestibules are included in the overall ventilation system of the Liquor Mart, they meet all building codes and standards and receive regularly scheduled maintenance. In addition, the regular opening of the exterior door contributes to fresh air circulation within the vestibule as well.

To learn more about our face mask policy and controlled entrances, please visit mbll.ca/stoptheft

 

Please keep your physical distance.

We are following public health orders to ensure two metres, or six feet, of physical space between you and other individuals at all times.

Based on these guidelines and the square footage of each Liquor Mart, the number of customers and staff allowed in the store at any one time will vary depending on the overall size. Please note that these limits fall at or below the capacity limits required as part of Manitoba’s Pandemic Response System ordered by Public Health.

To ensure appropriate social/physical distancing is being followed:

  • Our employees will remind our customers to space themselves out while in-store.
  • Floor decals indicate suitable spacing while waiting in line.
  • At stores with controlled entrances, please wait outside until the previous customer has cleared the vestibule.
  • While waiting outside, and out of respect for each other’s health, please be aware of physical distancing guidelines and leave two metres (six feet) between yourself and the next person in line.

 

To Protect & Serve.

We remain committed to doing what we can to protect the health and safety of our employees and customers. As new information about COVID-19 preventative best practices becomes available, Manitoba Liquor Marts will evolve, expand and implement initiatives as needed.

  • For the protection of our employees, plexiglass shields are installed at all Liquor Marts across Manitoba. Please be ready to show your AIR MILES card as scanning will take place through the shield. The same goes if you appear under the age of 25 and need to show us your ID. And while we are happy to provide you with a recyclable paper bag or cardboard box, you will be required to pack your own items.  This reduces points of contact with your items purchased in our Liquor Marts during pandemic response timeframes.
     
  • Face masks are mandatory for all our Liquor Mart employees, regardless of whether physical distancing requirements can be maintained or the current Pandemic Response Level in the province.
  • We know we play an important role in keeping our community safe. That’s why all employees at Manitoba Liquor & Lotteries, including those working at Liquor Marts, are required to perform self-screening for signs of illness every day before reporting for work and stay at home if they are feeling at all unwell. Information about employees who have tested positive for the virus will be available on our COVID-19 tracker located on mbll.ca/covid-19.
  • We have increased the scope and intensity of our cleaning /sanitation and disinfection procedures in Liquor Marts. The guards working at stores with controlled entrances are cleaning and disinfecting their gloves, equipment and pass-through slot before serving the next customer:
    • implemented staggered customer entry to ensure proper social /physical distancing within the vestibule.
    • the glass security partition is cleaned regularly; more often if customers have sneezed, coughed, etc. within the space; and
    • ID scanning equipment is wiped down after each use with a hydrogen peroxide disinfectant;
    • the metal pass-through slot is cleaned with a hydrogen peroxide disinfectant after each customer;
    • Guards gloves are routinely replaced;
    • the guard's gloves are cleaned and disinfected after handling each customer's ID;

 

  • We have assigned extra cleaning staff from the Casinos of Winnipeg to assist with the increased cleaning duties in stores. In addition, at all Manitoba Liquor Marts, the following measures are in place:
    • Hand sanitizer pump stations containing 70% alcohol are available to customers and employees;
    • regular cleaning of countertops, pin pads, and other touchpoints of contact/high traffic areas; and
    • occasionally, stores may be temporarily closed to conduct a full deep cleaning/disinfection protocol to assist in maintaining everyone’s safety and health while visiting our Liquor Marts.
       

How You Can Help.

  • If you are experiencing symptoms of COVID-19, or are self-isolating, please don’t visit your local Liquor Mart. It’s up to all of us to do our part to reduce the spread of the virus.
  • In keeping with the latest pandemic restrictions, we are limiting in-store shopping to individuals only. Please choose one member of your group to enter the store to shop. Thank you for your understanding.
  • Please pay with credit or debit card (“TAP – Pin-Pad” feature) whenever possible to reduce the handling of cash.
  • Please be prepared to pack your own liquor items. We are happy to provide you with a recyclable paper bag or box if needed.
  • Consider giving our home delivery service a try. Place and pay for orders online and have it delivered right to your door. Delivery service is available in Winnipeg and Brandon only.
  • Don’t forget to leave lots of room (two metres, or six feet) between you and other customers while you shop and wait in line.
  • Please be patient with our employees, our security, and with each other. We’re all doing the best we can.

 

Product Availability.

Pandemic-related challenges have caused disruptions across the global liquor supply chain, which is impacting inventory levels at Manitoba Liquor Marts. While we continue to work closely with our partners to reduce the impact to our customers, we do anticipate that supply chain and inventory issues will likely continue for the foreseeable future. We thank you for your patience.

Please be advised that in accordance with Public Health orders, non-liquor related accessories will not be available for purchase at Liquor Marts in Flin Flon, The Pas and Thompson until further notice. Liquor products, gift bags/boxes, bitters, syrups, reusable bags and gift cards will continue to be available for sale.


Our Return Policy.

Please bring your item(s) to be returned along with the applicable receipt(s). Returns on purchases made between August 1 and December 14, 2020 will be honoured with proof of purchase.

*Licensees should email channel.partners@mbll.ca for more information about processing product returns during the COVID-19 pandemic.

For products purchased after December 14, 2020, customers may return any unopened product for refund, providing:

  • it was purchased at a Liquor Mart,
  • it is in saleable condition,
  • it is returned with the receipt, and
  • it is within 30 days of purchase.

If you have questions about our Product Return Policy, please contact us.

 

Cork Recycling Program.

The cork recycling program has resumed. Visit our cork recycling site for information in which Liquor Mart locations the cork collection bins are available.

Manitoba Liquor & Lotteries continues to closely monitor the evolving pandemic response situation. We have been diligent in following all Manitoba Health and Public Health Agency of Canada guidelines, implementing preventative measures designed to keep our customers and employees safe while reducing the spread of COVID-19. The health, safety and well-being of our customers and employees has, and will remain, our top priority.

 

To our Casinos of Winnipeg customers:


Club Regent Casino and McPhillips Station Casino will reopen to fully vaccinated customers on Wednesday, July 28, and will be open daily from 10 am to 12 am.
The Shark Club Gaming Centre will reopen to fully vaccinated customers on Wednesday, July 28, and will be open daily from 12 pm to 10 pm.

Please see below for answers to frequently asked questions about entry to our casinos. 
 

Yes, in accordance with Manitoba Public Health orders, all casino and Shark Club Gaming Centre customers must present official proof of immunization and valid matching ID to enter the casino. Out-of-province customers must provide official proof of immunization and matching valid ID from their province or state.

In most cases, proof would be a Manitoba COVID-19 Immunization Card (physical card, or digital card on your phone) or a printed copy of the QR code. Details on Manitoba COVID-19 Immunization Cards, including how to register, can be found here.

Possibly, but if you are from Manitoba we encourage you to access your COVID-19 Immunization Card, as it only gives the personal health information necessary to enter the casino.

No. We are required to follow the public health order that stipulates customers must present proof that they are fully immunized.

You will require these three (3) things:

• Official proof of immunization
• Valid identification
• Facemask

There are several types of single IDs that can help confirm a customer’s official proof of vaccination.
Some types include these valid ID:

  • Driver’s licence
  • Manitoba Identification Card
  • Secure Certificate of Indian Status
  • Passport
  • Canadian Armed Forces ID

Two or more other valid ID may also be used to confirm a customer’s official proof of vaccination.
The Club Card cannot be used as a single source of ID.

Proof of vaccination is not required for our casino employees to return to work, although we strongly recommend and support all Liquor & Lotteries employees in getting vaccinated against COVID-19. Employees may be asked to show their immunization record if they are seeking an exemption from isolation requirements in certain circumstances.

We will only be doing contact tracing for customers who visit our casino restaurants and lounges.

Casinos are able to operate at 50 per cent capacity under the public health order. We will not be posting an exact number of occupants regarding casino capacity.

Anyone entering the Casinos of Winnipeg or Shark Club Gaming Centre is required to wear a face mask. When you enter the casino, you may be asked to briefly remove your mask to confirm your identity and ensure that you are over the age of 18. Hand sanitizer is available at each casino entry for you to use before and after you remove your mask.

Face Mask FAQs

We are adhering to the public health orders which require customers to wear masks when visiting the casinos or the Shark Club Gaming Centre. You are encouraged to bring your own mask when visiting our facilities.

When sitting in our restaurants, you will be able to remove your mask for the purposes of eating and drinking. You will be able to temporarily lower your mask to eat or drink while sitting at a slot machine. Otherwise, you will be required to have your mask fully covering your nose and mouth while moving around the casino and playing slot machines.

Wearing a mask is only one of many safety measures we have in place for your protection. While you may be 2 metres / 6 feet away from another player, other patrons may pass by while you are playing who are not always a safe social distance. For your safety and the safety of others we require masks to be worn throughout the casino except as previously noted in the exception above.

We understand that some people are unwilling to wear face masks for a variety of reasons. However, for the health and safety of our employees and customers, everyone entering the Casinos of Winnipeg or the Shark Club Gaming Centre is required to wear a face mask. If you are not wearing an effective face covering, you will be denied entry.

For the safety and health of all customers and staff, you must wear a proper face mask while visiting the Casinos of Winnipeg and Shark Club Gaming Centre. Non-medical disposable face masks are acceptable, as are reusable face masks. An effective reusable face mask must cover your nose, mouth and chin.

If you do not have a face mask on hand, a free disposable mask will be provided, for a limited time. We strongly encourage you to bring your own mask for your next visit.

It’s also important to remember that wearing a mask does not replace physical distancing and hand hygiene requirements. Please maintain a distance of 2-metres / 6-feet from others in the casino whenever possible. Hand sanitizer is also available throughout the casino for your use.

We recognize and respect that some people are unable to wear a face mask for medical reasons. If this is your case, you are welcome to wear a face shield as an alternative. An Operations Manager may wish to discuss your situation with you before entering the casino. Please bring your own face shield.

A proper face shield must cover your nose, mouth and chin.

If you are unable to wear a face mask or a face shield, for the safety and health of our staff and customers you will be denied entry.

As per public health guidelines, you will be asked to briefly remove or lower your mask so that we can confirm your identification and that you are over 18 years old. If you refuse to remove or lower your mask, you will be denied entry.

Hand sanitizer is available for you to use before and after you touch your mask. You can adjust, lower or remove your mask without compromising its integrity by using the ear loops or ties. Try to avoid touching your face, eyes and mouth when removing or lowering your face mask.

If you have a safety concern about improper mask usage, please see one of our casino employees who will bring your concern to the attention of a member of our Security Team or an Operations Manager.

Please keep in mind that wearing a face mask does not replace physical distancing requirements and regular hand hygiene recommendations. Casino customers and employees are reminded to maintain a 2-metre / 6-foot distance from each other whenever possible.

Effective Thursday, September 10, Manitoba Liquor & Lotteries will require all customers to wear a mask when shopping at Manitoba Liquor Marts or visiting the Casinos of Winnipeg or Shark Club Gaming Centre.

Since the onset of the COVID-19 pandemic, Manitoba Liquor & Lotteries has made every effort to keep our retail stores and casinos safe for our employees and customers, most recently mandating masks for all Liquor Mart, Casinos of Winnipeg, and public-facing corporate employees.

It’s important to remember that a face mask does not replace physical distancing requirements. As per public health recommendations, please maintain a 2-metre (6-foot) distance whenever possible while visiting our locations.

If you are experiencing any symptoms, or are self-isolating, please do not visit your local Liquor Mart or Casino of Winnipeg. It’s up to all of us to do what we can to reduce the spread of COVID-19.

-30-

 

To all VLT customers:


Published July 14, 2021

VLT opening hours will be from 9:00 am to 12:15 am daily.
 
It is the VLT siteholder’s choice to open their business, and they may have different operating hours that fall within the allowed VLT opening hours.
 
VLT siteholders are required to follow the Public Health order and related guidelines.

Published March 9, 2021

As VLT sites have reopened across Manitoba, you may redeem your tickets where they were issued. If you choose not to visit a VLT site at this time, please follow the steps below to redeem your VLT ticket(s) before they expire.

  1. Take a photo of the entire VLT ticket(s) and a piece of identification that indicates your age and email it to Lottery.Orderdesk@mbll.ca. Please include your mailing address and phone number in the message.
  2. Mail the original ticket(s) to:
    Manitoba Liquor & Lotteries
    1390 Pacific Ave, Winnipeg MB  R3E 3R9
    Attention:  VLT Payslip
  3. If you cannot email the information, please mail your VLT tickets and a copy of your identification, mailing address and phone number to the Manitoba Liquor & Lotteries address above. Once your VLT ticket(s) have been verified at Manitoba Liquor & Lotteries, a cheque will be mailed to you. Please allow 4-6 weeks for processing.

If you have more questions about redeeming your VLT tickets, please send us a message.

 

To all Cannabis customers:


Published April 9, 2020

In support of the Province of Manitoba’s effort to reduce the spread of COVID-19, all cannabis retailers in the province must suspend all customer returns effective immediately.

Updates on the status of this suspension will be posted to MBLL.ca/COVID-19.

Customers with a product that they believe may be a safety concern should contact the manufacturer.

Contact information is located on the product package.

 

To all Lottery customers:


Updated January 21, 2021

Effective Saturday, January 23, in accordance with Manitoba Public Health order, full-service lottery sales and validations are permitted at most lottery retailers.

As per the health order:

Manitoba Health has advised that previous restrictions in the health orders will remain, with the following changes in effect beginning Jan. 23 for the Winnipeg (except for Churchill), Southern Health–Santé Sud, Interlake–Eastern and Prairie Mountain Health regions:

Retail operations:  orders will be expanded to eliminate the essential items list, allowing all stores to open for the sale of products provided they maintain physical distancing and occupancy limits of 25 per cent only or a maximum of 250 people, whichever is lower.

If a lottery retailer chooses to reduce their hours, temporarily close, or suspend lottery sales during the pandemic, Manitoba Liquor & Lotteries supports that decision.

For more information on lottery services during the pandemic, please see the next dropdown.

Updated November 24, 2020
 

Lottery prize claims

The Western Canada Lottery Corporation (WCLC) Prize Payout Office in Winnipeg is closed to the public due to current COVID-19 restrictions.

Larger prizes (above $1,000) can be claimed by mailing winning tickets to WCLC. Visit WCLC.com for full instructions on claiming by mail.

For smaller winning tickets, please keep them in a safe place until lottery retailers reopen for business.

Draw-based lotteries (Lotto Max, Lotto 649, Sport Select, etc.) will continue and any tickets purchased will remain eligible for prizes.

The prize claim deadline for draw-based tickets purchased from a lottery retailer beginning March 17, 2020, has been extended by six months.

Visit WCLC.com for complete information about lottery prize claims during the COVID-19 pandemic.

 

Can I play the lottery without going to a Lottery Retailer?

Yes, there are alternatives available for you to buy lottery tickets while maintaining distance and isolation:

WCLC offers a Subscription program for draw-based games like Lotto Max and Lotto 6/49.

You can also play lottery games like Lotto Max and Lotto 6/49 online at PlayNow.com.
 

Sport Select

Sport Select games are unavailable at this time. Visit PlayNow.com for online sports betting and sports pools.
 

Checking Lottery Tickets

Lottery tickets cannot be checked at a lottery retailer whose terminal is closed due to the pandemic restrictions.

There are still ways you can check your tickets:


 

Manitoba Liquor & Lotteries cares about the communities in which we live and serve. We encourage all our customers and guests to help us reduce the risk of infection by following the guidelines outlined by Manitoba Public Health and the Public Health Agency of Canada:

  • Wear a mask, practice social distancing, and wash your hands frequently;
  • if you are coughing, sneezing, or have a fever, please stay home and rest;
  • cough or sneeze into a tissue or the bend of your arm;
  • avoid touching your eyes, nose, or mouth with unwashed hands.

 

Quick Links

 

News Releases

Twitter Feeds