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Coronavirus COVID-19 Preparedness

 
 

For information about the preventative measures being taken at Manitoba Liquor Marts, the Casinos of Winnipeg, Manitoba's VLT network, and lottery ticket retailers please click below:


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COVID-19 Tracker


In keeping with the lifting of public health orders as of March 15, 2022, we are discontinuing the posting of COVID-19 cases at our properties.

We all must do our part to help stop the spread of COVID-19. Out of respect for our employees and other customers, please do not enter our premises if you are sick or feel unwell.

 

To our Liquor Mart customers:


We urge everyone to wear a mask while visiting our stores. Mask use and physical distancing are strongly recommended and appreciated, but masks are no longer required.

When you enter the store, you will be asked to briefly remove your face mask so we can make sure you match your photo ID, and that you are over the age of 18. Hand sanitizer is available in the vestibule for you to use before and after you remove your mask.
 

Did you know?

Asking customers to identify themselves as they enter our stores has proven to be an effective deterrent to the thefts and robberies we've experienced over the last two years. Since we’ve implemented ID at the controlled entrances, we have gone from more than 400 thefts and robberies weekly down to fewer than a dozen. We have also had a positive response from both employees and customers who have indicated they feel safe working and shopping in a Liquor Mart again. Learn more about the anti-theft measures at Liquor Marts.
 

Face Mask FAQs

We urge everyone to wear a mask while visiting our stores. Mask use and physical distancing are strongly recommended and appreciated, but masks are no longer required.

You will be asked to briefly remove or lower your mask so that we can confirm your identification and that you are over 18 years old. If you refuse to remove or lower your mask, you will not be allowed to enter the Liquor Mart.

Hand sanitizer is available in the Liquor Mart vestibule for you to use before and after you touch your mask. You can adjust, lower or remove your mask without compromising its integrity by using the ear loops or ties. Try to avoid touching your face, eyes and mouth when removing or lowering your face mask.

If you are asked to remove your mask at the point of sale for age verification, ask the Liquor Mart representative for some hand sanitizer before and after you touch your mask. If you decline to remove your mask, service will be refused.

Did you know?

This Liquor Mart policy of not covering your face while in our stores has been in place for many years. It has always applied to anything covering your face like Halloween masks, balaclavas, large scarves, hoods, motorcycle helmets, and religious face coverings, and now it also applies to personal protective equipment like face masks.

By briefly lowering or removing your mask, you help us make sure the person trying to enter our store matches the identification they have presented, reducing the risk that a thief could use stolen identification to enter a Liquor Mart to commit a crime.

Liquor Marts are not alone in asking for face coverings to be briefly lowered or removed for the purpose of identification. Retail operations, such as cannabis stores, as well as the Winnipeg Richardson International Airport (pre-boarding), also require the brief removal of masks for this same reason.

Manitoba Public Health has indicated that people can temporarily remove their mask while in an indoor public place to establish their identity.

Non-medical and medical-grade disposable face masks are acceptable, as are reusable face masks. An effective reusable face mask must cover your nose, mouth and chin.

It’s also important to remember that wearing a mask does not replace physical distancing and hand hygiene recommendations. Please maintain a distance of 2 metres/6 feet from others in the store whenever possible. Hand sanitizer is also available at all Liquor Marts for your use.

Hand sanitizer is available in the Liquor Mart vestibule for you to use before and after you touch your mask.

You can adjust, lower or remove your mask without compromising its integrity by using the ear loops or ties. Try to avoid touching your face, eyes and mouth when removing or lowering your face mask.

If you are asked to lower or remove your mask at the point of sale for age verification, ask the Liquor Mart representative for some hand sanitizer before and after you touch your mask.

The guards working at Liquor Marts with controlled entrances are cleaning and disinfecting their gloves, equipment and pass-through slot before serving the next customer:

  • the guard's gloves are cleaned and disinfected after handling each customer's ID;
  • the metal pass-through slot is cleaned with a hydrogen peroxide disinfectant after each customer;
  • ID scanning equipment is wiped down after each use with a hydrogen peroxide disinfectant;
  • the glass security partition is cleaned regularly; more often if customers have sneezed, coughed, etc. within the space.

Public health guidelines recommend non-medical face coverings where proper physical distancing cannot be maintained. For this reason, we have implemented staggered customer entry to ensure that proper social distancing requirements are maintained within the vestibule.

If you are concerned that proper protocols are not being followed at the controlled entrance, please speak with the store manager.

Liquor Mart customers may want to consider giving our home delivery or click & collect services in Winnipeg a try. Place and pay for orders online and have it delivered right to your door. Delivery service is available in Winnipeg and Brandon only. If possible, you may prefer to enlist a friend or family member to pick it up for you.

The COVID-19 pandemic continues to impact our lives. When visiting your local Liquor Mart, here’s what you can expect:

We are open, but please check our hours.

As store hours vary, please check before visiting your local Liquor Mart.

 

Face Masks & ID Verification.

We urge everyone to wear a mask while visiting our stores. Mask use and physical distancing are strongly recommended and appreciated, but masks are no longer required.

Please be aware that when you enter the store, you will be asked to briefly lower your mask so we can make sure you match your photo ID, and that you are over the age of 18. Hand sanitizer is available in the vestibule for your use before and after you remove your mask. If you decline to remove your mask, entry/service will be refused.

To lower your mask without compromising its integrity, please ensure you use only the ear loops or ties. Try to avoid touching your face, eyes and mouth when lowering your face mask.

Please note that as the controlled entrance vestibules are included in the overall ventilation system of the Liquor Mart, they meet all building codes and standards and receive regularly scheduled maintenance. In addition, the regular opening of the exterior door contributes to fresh air circulation within the vestibule as well.

To learn more about our face mask policy and controlled entrances, please visit www.mbll.ca/controlled-entrances

 

Please keep your physical distance.

We ask that where possible, you keep two metres, or six feet, of physical space between you and other individuals at all times.

To help customers with appropriate social/physical distancing:

  • Floor decals indicate suitable spacing while waiting in line.
  • At stores with controlled entrances, please wait outside until the previous customer has cleared the vestibule.
  • While waiting outside, please be aware of physical distancing recommendations and where possible, leave two metres (six feet) between yourself and the next person in line.
     

To Protect & Serve.

We remain committed to doing what we can to protect the health and safety of our employees and customers.

  • For the protection of our employees, plexiglass shields are installed at all Liquor Marts across Manitoba. To reduce the points of contact with your purchased items, we ask that you please pack your own liquor items.
     
  • Face masks are strongly recommended for all our Liquor Mart employees, regardless of whether physical distancing requirements can be maintained or the current Pandemic Response Level in the province.
  • We know we play an important role in keeping our community safe. That’s why all employees at Manitoba Liquor & Lotteries, including those working at Liquor Marts, are asked to perform self-screening for signs of illness every day before reporting for work and stay at home if they are feeling at all unwell.
     
  • We have increased the scope and intensity of our cleaning /sanitation and disinfection procedures in Liquor Marts. The staff working at stores with controlled entrances are cleaning and disinfecting their gloves, equipment and pass-through slot before serving the next customer:
    • implemented staggered customer entry to ensure proper social /physical distancing within the vestibule.
    • the glass security partition is cleaned regularly; more often if customers have sneezed, coughed, etc. within the space; and
    • ID scanning equipment is wiped down after each use with a hydrogen peroxide disinfectant;
    • the metal pass-through slot is cleaned with a hydrogen peroxide disinfectant after each customer;
    • Guards' gloves are routinely replaced;
    • Guards' gloves are cleaned and disinfected after handling each customer's ID;
       
  • Enhanced cleaning protocols are in place at all Manitoba Liquor Marts. Additionally, the following measures are in place:
    • hand sanitizer pump stations containing 70% alcohol are available to customers and employees;
    • regular cleaning of countertops, pin pads, and other touchpoints of contact/high traffic areas;
       

How You Can Help.

  • If you are sick or feeling unwell, please plan your trip to your local Liquor Mart for another day when you’re feeling better. It’s up to all of us to do our part to reduce the spread of the virus.
  • Please pay with credit or debit card (“TAP – Pin-Pad” feature) whenever possible to reduce the handling of cash.
  • Please be prepared to pack your own liquor items. Paper and reusable bags are available for purchase in-store, or you may bring your own from home.
  • Consider giving our home delivery service or click & collect a try. Place and pay for orders online and have them delivered right to your door. Delivery service is available in Winnipeg and Brandon only.
  • Don’t forget to leave lots of room (two metres, or six feet) between you and other customers while you shop and wait in line.
  • Please be patient with our employees, our security, and with each other. We’re all doing the best we can.

 

Product Availability.

Pandemic-related challenges have caused disruptions across the global liquor supply chain, which is impacting inventory levels at Manitoba Liquor Marts. While we continue to work closely with our partners to reduce the impact to our customers, we do anticipate that supply chain and inventory issues will likely continue for the foreseeable future. We thank you for your patience.
 

Our Return Policy.

Please bring your item(s) to be returned along with the applicable receipt(s).

*Licensees should email channel.partners@mbll.ca for more information about processing product returns during the COVID-19 pandemic.

Customers may return any unopened product for refund, providing:

  • it was purchased at a Liquor Mart,
  • it is in saleable condition,
  • it is returned with the receipt, and
  • it is within 30 days of purchase.

If you have questions about our Product Return Policy, please contact us.

 

Cork Recycling Program.

The cork recycling program is operational. Visit our cork recycling site for information in which Liquor Mart locations the cork collection bins are available.

Manitoba Liquor & Lotteries continues to closely monitor the evolving pandemic response situation. We have been diligent in following all Manitoba Health and Public Health Agency of Canada guidelines, implementing preventative measures designed to keep our customers and employees safe while reducing the spread of COVID-19. The health, safety and well-being of our customers and employees has, and will remain, our top priority.

 

To our Casinos of Winnipeg customers:


We urge everyone to wear a mask in the casinos and Shark Club Gaming Centre. Mask use and physical distancing are strongly recommended and appreciated, but masks are no longer required.

When you enter the casino/gaming centre, you may be asked to briefly remove your mask to confirm your identity and ensure that you are over the age of 18. Hand sanitizer is available at each entrance for you to use before and after you remove your mask.

Non-medical and medical-grade disposable face masks are acceptable, as are reusable face masks. An effective reusable face mask must cover your nose, mouth and chin.

It’s also important to remember that wearing a mask does not replace physical distancing and hand hygiene requirements. Please maintain a distance of 2-metres / 6-feet from others in the casino whenever possible. Hand sanitizer is also available throughout the casino for your use.

No, in accordance with current Public Health orders, proof of immunization is no longer required to enter the casinos, Club Regent Event Centre or the Shark Club Gaming Centre.

Face masks are strongly recommended and appreciated for all customers visiting the Casinos of Winnipeg and Shark Club Gaming Centre. You may also require valid identification.

There are several types of single IDs that will be accepted, including:

  • Driver’s Licence
  • Manitoba Identification Card
  • Secure Certificate of Indian Status
  • Passport
  • Canadian Armed Forces ID
  • Two or more other valid ID may also be used to confirm a customer's identification.

Please note that the Casinos of Winnipeg Club Card cannot be used as a single source of ID.

It’s been a while since we’ve seen each other, and we can’t wait to welcome you back to the Club Regent Event Centre for good times and great entertainment!

To ensure your experience is a safe and enjoyable one, the following are in place:

  • Effective March 1 - Proof of full immunization is not required.
  • Mask use is strongly recommended and appreciated for all guests of the Event Centre
  • Hand sanitizing stations are located throughout the Event Centre, lobby area, and casino
  • Enhanced cleaning and disinfection protocols are in place with venue staff frequently sanitizing high touchpoint areas
  • Directional signage will assist guests in keeping to the right while on aisles or stairs
  • Cashless payment options are available and encouraged at all points of purchase
  • Enhanced security protocols and bag size limits have been introduced at Club Regent Event Centre.
  • We recommend arriving at least 45 min in advance of the event.

We are also relying on you, our guests. If you are sick or feeling unwell, please consider staying home until you’re feeling better.

For answers to some of our frequently asked questions, please see below.

You may require valid identification to enter the casino and you will need your event ticket to enter the Event Centre.

There are several types of single IDs that will be accepted, including:

  • Driver’s Licence
  • Manitoba Identification Card
  • Secure Certificate of Indian Status
  • Passport
  • Canadian Armed Forces ID

Two or more other valid ID may also be used to confirm a customer's identification.
Please note that the Casinos of Winnipeg Club Card cannot be used as a single source of ID.

We urge everyone to wear a mask in the Club Regent Event Centre. Mask use is strongly recommended and appreciated, but masks are no longer required.

We recommend that guests wear their face mask at all times except under the following conditions:

  • While eating/drinking, face covering can be removed. When finished eating/drinking, a face mask can be placed back on.
  • Face masks can also be worn while moving around the venue,
  • Face masks can be worn safely (e.g. not impair vision, etc.), appropriately fitted, worn over the mouth, nose and chin without gaping at all times.

Please be aware that when you enter the Event Centre, you may be asked to briefly lower your mask so we can make sure you match your photo ID, and that you are over the age of 18. Hand sanitizer is available for your use before and after you remove your mask.

Club Regent Event Centre concerts are all-ages, unless otherwise indicated. Please refer to the Casinos of Winnipeg concert event listings on www.casinosofwinnipeg.com to confirm specific event age restriction, or recommendation information. Guests may be asked to produce ID for age restricted shows. Guests who cannot produce government issued photo ID when requested will be denied entry to the event and a ticket refund will not be issued.

Concert customers under 18 years of age must enter and exit the Event Centre via the north Event Centre entrance or through the Club Regent hotel link.

Please refer back to this page for future updates.

Unfortunately, as per our Ticketmaster agreement, we cannot refund tickets for a concert unless it has been rescheduled or cancelled.

The Casinos of Winnipeg take the safety of our customers and staff seriously and implemented several safety measures in preparation for the reopening of live table games.

Please read the following FAQs regarding safety measures at live table games:

 

  • Effective March 1 - proof of vaccination is not required
  • Mask use by guests is strongly recommended and appreciated, but not required
  • Table games dealers are strongly recommended to wear masks; a face shield may be worn in addition to a mask at the dealer’s discretion.
  • Sanitization stations are installed at all table game areas
  • Players must sanitize their hands prior to entry and playing a table game
  • Table games staff frequently sanitize their hands and the common playing area
  • Tables and chairs are sprayed daily with an electrostatic sprayer using Clorox 360 disinfectant which traps and destroys viruses in two minutes.

Players who are not comfortable playing live table games can try our Stadium Gaming which offers a variety of hybrid electronic table games that provide great entertainment value and are physically distanced from other players. PlayNow.com also offers players online table games through its Live Casino platform.

There are several higher-limit table games offered at both Club Regent and McPhillips Station Casinos including Blackjack, Double Deck Blackjack, Roulette, Baccarat, and Ultimate Texas Hold‘em Progressive. Club Regent also features EZ Pai Gow Poker. Lower limit table games are available through our new Stadium Gaming offering.

Live table games and dealer assisted stadium gaming operates from 4 pm to 2 am daily.

Club Regent Casino and McPhillips Station Casino are open from 10 am to 3 am, Sunday through Thursday; and beginning April 15, from 10 am to 5 am on Friday and Saturday.

The Shark Club Gaming Centre is open daily from 10 am to 1 am.

 

To all VLT customers:


Updated August 7, 2021

VLT opening hours are from 9:00 am to 2:45 am daily. VLT siteholders may choose to have different operating hours that fall within the allowed VLT opening hours.

VLT siteholders are required to follow Public Health orders, however, they may choose to continue with certain safety protocols such as proof of vaccination or face masks after those orders have been lifted.

Published March 9, 2021

As VLT sites have reopened across Manitoba, you may redeem your tickets where they were issued. If you choose not to visit a VLT site at this time, please follow the steps below to redeem your VLT ticket(s) before they expire.

  1. Take a photo of the entire VLT ticket(s) and a piece of identification that indicates your age and email it to Lottery.Orderdesk@mbll.ca. Please include your mailing address and phone number in the message.
  2. Mail the original ticket(s) to:
    Manitoba Liquor & Lotteries
    1390 Pacific Ave, Winnipeg MB  R3E 3R9
    Attention:  VLT Payslip
  3. If you cannot email the information, please mail your VLT tickets and a copy of your identification, mailing address and phone number to the Manitoba Liquor & Lotteries address above. Once your VLT ticket(s) have been verified at Manitoba Liquor & Lotteries, a cheque will be mailed to you. Please allow 4-6 weeks for processing.

If you have more questions about redeeming your VLT tickets, please send us a message.

 

To all Lottery customers:


Do current Public Health restrictions impact lottery retailers?

All lottery retailers in Manitoba are able to offer the full range of lottery products provided by Western Canada Lottery Corporation (WCLC).

Do Public Health restrictions affect my ability to purchase, check or redeem tickets at lottery retailers?

No, all these services are available at lottery retailers.

See below for more information on accessing Lottery during COVID-19.


Lottery prize claims

The Western Canada Lottery Corporation (WCLC) Prize Payout Office in Winnipeg is open to the public.

Larger prizes (above $1,000) can also be claimed by mailing winning tickets to WCLC.

Visit WCLC.com for full instructions on claiming by mail.

Visit WCLC.com for complete information about lottery prize claims during the COVID-19 pandemic.


Can I play the lottery without going to a lottery retailer?

Yes, there are alternatives available for you to buy lottery tickets while maintaining distance and isolation:


Checking lottery tickets

Lottery tickets can be checked at lottery retailers using the ticket self-checker machine.

There are also ways you can remotely check your tickets:

 


 

Manitoba Liquor & Lotteries cares about the communities in which we live and serve. We encourage all our customers and guests to help us reduce the risk of infection by following the guidelines outlined by Manitoba Public Health and the Public Health Agency of Canada:

  • Wear a mask, practice social distancing, and wash your hands frequently;
  • if you are coughing, sneezing, or have a fever, please stay home and rest;
  • cough or sneeze into a tissue or the bend of your arm;
  • avoid touching your eyes, nose, or mouth with unwashed hands.

 

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